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<blockquote data-quote="jbsengineer" data-source="post: 75108">just called the apple store.&nbsp; they said they haven't had anyone complain about the problem.&nbsp; i am within the time alotted to return the ibook but will have to pay a $89 restocking fee.&nbsp; i stated that the same problem is on there display models.&nbsp; but she said unless it's a documented defect on apple's site they have to charge the fee.&nbsp; then i asked if they'd wave the fee if i bought a powerbook.&nbsp; still no luck.&nbsp; it's becase they pay a &quot;technician&quot; to inspect it before issuing the refund.&nbsp; well what if this &quot;technician&quot; says that this iBook has these defects because of me???!?!?&nbsp; when i went to first buy this iBook laptop I chose to buy the one they had instock for $899 which was inspected and said to be in perfect condition.&nbsp; so who's to say this technician says it wasn't like that when it left the apple store?&nbsp; what are my rights?&nbsp; this doesn't seem right.&nbsp; i mean.&nbsp; now i'm closely looking at my ibook.&nbsp; it didn't bother me before.&nbsp; but what is starting to really irritate me is that the battery doesn't even fit flush with the case.&nbsp; it looks like it's a quarter way out.&nbsp; saggin.the screen is off centered to the left (when closed).&nbsp; now this warping problem.&nbsp; frankly.... i love apple.&nbsp; i love there products.&nbsp; but i think what i have is a rotten apple.&nbsp; i'm really pissed off.&nbsp; if they refuse to take the laptop back I will be VERY upset.....&nbsp; i'm just starting to get&nbsp; back into apple products after a 3 year pc break.&nbsp; if this is how my first attempt is going to turn out....&nbsp; <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown&nbsp; &nbsp; :(" loading="lazy" data-shortname=":(" />Any ideas on how to approach this issue???&nbsp; i wouldn't mind shelling out some more money for the powerbook.&nbsp; but i dont feel i should have to pay for a restocking fee on a obviously defective product.</blockquote>

[QUOTE="jbsengineer, post: 75108"] just called the apple store. they said they haven't had anyone complain about the problem. i am within the time alotted to return the ibook but will have to pay a $89 restocking fee. i stated that the same problem is on there display models. but she said unless it's a documented defect on apple's site they have to charge the fee. then i asked if they'd wave the fee if i bought a powerbook. still no luck. it's becase they pay a "technician" to inspect it before issuing the refund. well what if this "technician" says that this iBook has these defects because of me???!?!? when i went to first buy this iBook laptop I chose to buy the one they had instock for $899 which was inspected and said to be in perfect condition. so who's to say this technician says it wasn't like that when it left the apple store? what are my rights? this doesn't seem right. i mean. now i'm closely looking at my ibook. it didn't bother me before. but what is starting to really irritate me is that the battery doesn't even fit flush with the case. it looks like it's a quarter way out. saggin. the screen is off centered to the left (when closed). now this warping problem. frankly.... i love apple. i love there products. but i think what i have is a rotten apple. i'm really pissed off. if they refuse to take the laptop back I will be VERY upset..... i'm just starting to get back into apple products after a 3 year pc break. if this is how my first attempt is going to turn out.... :( Any ideas on how to approach this issue??? i wouldn't mind shelling out some more money for the powerbook. but i dont feel i should have to pay for a restocking fee on a obviously defective product. [/QUOTE]

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