I think I have a virus

[SandraRoberts]

Hello I have a macbook pro, couple years old. lately my internet is super slow, have to press the options from the finger pad almost to like kick start it or make it register. I have over a terabyte a month of Shaws fastest internet. Tried contacting Apple, their contact support is a joke

 

[sgtjim57]

Have you tried Malwarebytes?

 

[lclev]

First - you don't have a virus - but you might have malware. There is a difference.

1. Do you currently run any antivirus app? If so what is it and I suggest you uninstall it. Also what version of OS X are you running? How much free space do you have on your hard drive. It is recommended you have at least 10% free or you will see slowdowns.

2. Download a free app called Malwarebytes for Mac. Update it and run it. If there is any malware it should clear it out.

3. Clear your browser history. If you do not know how, post back what the name of your browser so we can post how to instructions.

4. Download the free app Onyx and run its automation selection. That will clear out all the caches and junk. It will also scan your drive to make sure it is okay. Be sure to download the correct version for your version of OS X.

Lisa

 

[pm-r]

Hello I have a macbook pro, couple years old. lately my internet is super slow,

So what Mac model and OS X version are you using???

What speeds are you getting in comparison to the shaw service you're paying for???

What speed test sites have you tried using???

Have you contacted shaw tech support and talked to them of your problem???

When was the last time you shutdown and rebooted everything???

What sites are slow and are they all the same??? Try just hitting up http://www.apple.com/ca/ for example to check.

When did the problem start???

I could go on, but that's enough questions for now I think…






- Patrick
==========

 

[pigoo3]

Every misunderstood computer issue is not a virus. There are sooo many non-virus things that can explain slow internet problems. And some of them aren't even computer related.

Please give the suggestions made a try...and let's see how things turn out.

- Nick

p.s. Moved thread to better area.

 

[McBie]

Back to basics .... open the ActivityMonitor.app , select processes and sort by CPU usage.
There just might be a " runaway " process that is eating all your CPU cycles.

Why are you thinking that the Internet connection is the problem ?

Cheers ... McBie