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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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<blockquote data-quote="starrin" data-source="post: 33595"><p>Okay -- Since getting my Powerbook back yesterday evening I spent 2 hours on it upgrading software -- due to Apple not putting the latest software on the unit when they shipped it back. Got home from yesterday evening and used it for email and general websurfing for about an hour.</p><p></p><p>Turned it off so I could see my daughter off to bed. Came back down my stairs turned the unit on and BLAM! it is happening all over AGAIN!!!!!!!</p><p></p><p>The flashing icon comes back up instead of booting like it should -- I will note that it comes up immediately as before it would come up after about 2 minutes.</p><p></p><p>So - since I have the Apple Support phone number memorized -- I immediately call them and explain what is happening. So then the first guy switches me to another. He tries to run me through all the same old</p><p>stuff that does nothing for this problem (ie boot off the disk and bring up disk utility -- well if the unit does not recognize the hard drive this doesn't matter).</p><p></p><p>So as he has me walking through some boots and key holding -- he is whistling and having a jolly ol' time. Can you believe this! I did not pay 3000</p><p>dollars for a notebook to have all these problems and then when I need help I get some schmuck whistling in between his instructions!!!</p><p></p><p>I am sooooo fuming mad (as is my wife - not a happy household) - when I asked for the Apple tech support guys name - he would only give his first name - I felt like saying THANKS FOR THE AWARD WINNING SUPPORT!!!!</p><p></p><p>So they are sending out ANOTHER box to ship back to them -- all within 24 hours of receiving the unit back from them "fixed". </p><p></p><p>I know many of the people here love Apple -- as I thought being a Software Architect who is also working on his PhD. in Computer Science would find a long term partnership with Apple. </p><p></p><p>But seriously -- I have bought hardware and electronics at a fraction of the cost of this unit and received support that I know deserves the name "Award</p><p>Winning". I cannot remember the last time I bought a piece of computer hardware and had been so excited -- I cannot stress the sheer amount of disappointment I have with Apple's product, customer relations, and support thereof.</p><p></p><p>I am writing all this down in a forum such as this not to offend anyone but to create a record of this customer's unsatisfactory experience.</p><p></p><p>Unfortunately at this point I do have recourse into obtaining my money back on the purchase. Unless Apple makes SERIOUS consessions my way -- and the START would be replacing the unit -- and doing much much much more --like compensating me in some fashion for the amount B.S. I dealt with on the phone --- I will be taking my money and going back to IBM and Microsoft. I feel so bad in saying that but how could I possibly feel good about putting an important presentation on my notebook only to not have it boot</p><p>when it is time to present - gee this will go over real well for my dissertation.</p><p></p><p>I hope everyone receives this post with their powerbooks working flawlessly.</p><p></p><p>One more note -- I was shocked to find that they did not offer any explanation as to their original fix. They should sent it back saying they replaced the hard drive -- when I called them to find out if they may have done anything else -- the girl on the end essentially said -- "it just says here in the computer that they replaced the hard drive and uhhhhh I guess it was just bad". --- I would not expect an answer as unconcise as this.</p><p></p><p>Jason</p></blockquote><p></p>
[QUOTE="starrin, post: 33595"] Okay -- Since getting my Powerbook back yesterday evening I spent 2 hours on it upgrading software -- due to Apple not putting the latest software on the unit when they shipped it back. Got home from yesterday evening and used it for email and general websurfing for about an hour. Turned it off so I could see my daughter off to bed. Came back down my stairs turned the unit on and BLAM! it is happening all over AGAIN!!!!!!! The flashing icon comes back up instead of booting like it should -- I will note that it comes up immediately as before it would come up after about 2 minutes. So - since I have the Apple Support phone number memorized -- I immediately call them and explain what is happening. So then the first guy switches me to another. He tries to run me through all the same old stuff that does nothing for this problem (ie boot off the disk and bring up disk utility -- well if the unit does not recognize the hard drive this doesn't matter). So as he has me walking through some boots and key holding -- he is whistling and having a jolly ol' time. Can you believe this! I did not pay 3000 dollars for a notebook to have all these problems and then when I need help I get some schmuck whistling in between his instructions!!! I am sooooo fuming mad (as is my wife - not a happy household) - when I asked for the Apple tech support guys name - he would only give his first name - I felt like saying THANKS FOR THE AWARD WINNING SUPPORT!!!! So they are sending out ANOTHER box to ship back to them -- all within 24 hours of receiving the unit back from them "fixed". I know many of the people here love Apple -- as I thought being a Software Architect who is also working on his PhD. in Computer Science would find a long term partnership with Apple. But seriously -- I have bought hardware and electronics at a fraction of the cost of this unit and received support that I know deserves the name "Award Winning". I cannot remember the last time I bought a piece of computer hardware and had been so excited -- I cannot stress the sheer amount of disappointment I have with Apple's product, customer relations, and support thereof. I am writing all this down in a forum such as this not to offend anyone but to create a record of this customer's unsatisfactory experience. Unfortunately at this point I do have recourse into obtaining my money back on the purchase. Unless Apple makes SERIOUS consessions my way -- and the START would be replacing the unit -- and doing much much much more --like compensating me in some fashion for the amount B.S. I dealt with on the phone --- I will be taking my money and going back to IBM and Microsoft. I feel so bad in saying that but how could I possibly feel good about putting an important presentation on my notebook only to not have it boot when it is time to present - gee this will go over real well for my dissertation. I hope everyone receives this post with their powerbooks working flawlessly. One more note -- I was shocked to find that they did not offer any explanation as to their original fix. They should sent it back saying they replaced the hard drive -- when I called them to find out if they may have done anything else -- the girl on the end essentially said -- "it just says here in the computer that they replaced the hard drive and uhhhhh I guess it was just bad". --- I would not expect an answer as unconcise as this. Jason [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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