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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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<blockquote data-quote="starrin" data-source="post: 33398"><p>I received an email stating that the repair was complete and that they had shipped it back to me.</p><p></p><p>To Apple's credit the box they sent was excellent and easy to pack -- however I wish they used FedEx or UPS rather than DHL (more locations on the latter).</p><p></p><p>They turned around the fix the same day they received it -- now that is impressive.</p><p></p><p>So I called to find out what was wrong -- and the person said they replaced the hard drive and it is all working now. So I guess all of the lock-ups and screen freezes I would periodically get was due to a bad hard drive. Finally it had a permanent failure.</p><p></p><p>I still do not feel good about this at all as Hard Drives are for the most part rarely a problem -- but I am aware that problems can and rarely do happen.</p><p></p><p>I noticed another post on this site whereby another user was having serious hard drive issues -- is this the most common problem with PowerBooks? Thank god that I had a couple of soft failures prior to the hard failure -- this way I was spooked and backed-up all my work. If I had lost it -- I would have been really upset.</p><p></p><p>I am still let down by the whole service department constantly making the pitch to me that I need the Apple Care Protection -- at this point I will end up buying it due to my complete lack of confidence in this notebook. I will also be purchasing a something that makes backups easy (like hitting one button - and it goes out and backs up my files on a network). Sad that I will end up spending over 500 dollars on a very expensive notebook JUST so I can feel safe while using it over the next few years.</p><p></p><p>I am drafting a letter to Apple explaining my disappointment in the Service I have received - Like I was saying earlier -- I am acceptable of something going wrong as it appears I am not the norm -- but they need to do something for us people in the small minority who have issues (especially within the first 90 days) -- to make up for it as the product does not operate as advertised.</p><p></p><p>Thanks again for all your help and I hope this post helps someone in the future - atleast how to approach a similar problem.</p><p></p><p>--Jason</p></blockquote><p></p>
[QUOTE="starrin, post: 33398"] I received an email stating that the repair was complete and that they had shipped it back to me. To Apple's credit the box they sent was excellent and easy to pack -- however I wish they used FedEx or UPS rather than DHL (more locations on the latter). They turned around the fix the same day they received it -- now that is impressive. So I called to find out what was wrong -- and the person said they replaced the hard drive and it is all working now. So I guess all of the lock-ups and screen freezes I would periodically get was due to a bad hard drive. Finally it had a permanent failure. I still do not feel good about this at all as Hard Drives are for the most part rarely a problem -- but I am aware that problems can and rarely do happen. I noticed another post on this site whereby another user was having serious hard drive issues -- is this the most common problem with PowerBooks? Thank god that I had a couple of soft failures prior to the hard failure -- this way I was spooked and backed-up all my work. If I had lost it -- I would have been really upset. I am still let down by the whole service department constantly making the pitch to me that I need the Apple Care Protection -- at this point I will end up buying it due to my complete lack of confidence in this notebook. I will also be purchasing a something that makes backups easy (like hitting one button - and it goes out and backs up my files on a network). Sad that I will end up spending over 500 dollars on a very expensive notebook JUST so I can feel safe while using it over the next few years. I am drafting a letter to Apple explaining my disappointment in the Service I have received - Like I was saying earlier -- I am acceptable of something going wrong as it appears I am not the norm -- but they need to do something for us people in the small minority who have issues (especially within the first 90 days) -- to make up for it as the product does not operate as advertised. Thanks again for all your help and I hope this post helps someone in the future - atleast how to approach a similar problem. --Jason [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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