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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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<blockquote data-quote="starrin" data-source="post: 32787"><p>Hi -- and thank you for your prompt response<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>I am passed the 90 days -- by like a week. But the hardware is still under warranty. I have a support case that goes back a month.</p><p></p><p>I am taking it to the Apple Store today.</p><p></p><p>However -- does this sound like a software issue if it intermmitently cannot locate the hard drive when it boots or comes out of Sleep?</p><p></p><p>I was just venting to my wife -- about being up until real late trying to get it to work so I could finish my career-work. We were both saying that a 3k laptop should not just work sometimes but all the time -- if taken care of (of course). This has been my experience with Dell, Gateway, IBM, and HP laptops that I all owned in the past 15 years.</p><p></p><p>I am just sooooo disappointed at this point -- I also remember the 24 hour support I got from Dell when I was unhappy with battery performance. Not only did they send me a new battery -- but a NEW laptop (over night shipping) because I was within 5 months. I spend significantly more here and I get less service and less help -- atleast this is what it feels like right now. Sorry for the bad attitude -- but this is the first piece of computer hardware I have ever bought and had problems that did not look to be configuration but actual hardware qa issues -- hard to believe if you saw my house<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>I just want it to work :-(</p></blockquote><p></p>
[QUOTE="starrin, post: 32787"] Hi -- and thank you for your prompt response:-) I am passed the 90 days -- by like a week. But the hardware is still under warranty. I have a support case that goes back a month. I am taking it to the Apple Store today. However -- does this sound like a software issue if it intermmitently cannot locate the hard drive when it boots or comes out of Sleep? I was just venting to my wife -- about being up until real late trying to get it to work so I could finish my career-work. We were both saying that a 3k laptop should not just work sometimes but all the time -- if taken care of (of course). This has been my experience with Dell, Gateway, IBM, and HP laptops that I all owned in the past 15 years. I am just sooooo disappointed at this point -- I also remember the 24 hour support I got from Dell when I was unhappy with battery performance. Not only did they send me a new battery -- but a NEW laptop (over night shipping) because I was within 5 months. I spend significantly more here and I get less service and less help -- atleast this is what it feels like right now. Sorry for the bad attitude -- but this is the first piece of computer hardware I have ever bought and had problems that did not look to be configuration but actual hardware qa issues -- hard to believe if you saw my house:-) I just want it to work :-( [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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