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Apple Computing Products:
macOS - Operating System
HP PhotoSmart 2575 Driver
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<blockquote data-quote="hana2004" data-source="post: 208202"><p>This worked for me:</p><p></p><p>--------------------------</p><p></p><p>Thank you for contacting HP Total Care.</p><p></p><p>To assist you in correcting the issue you are having, I suggest a</p><p>complete manual uninstall and reinstall. However, the reinstall will</p><p>be using the newest software online. I will provide the link below.</p><p></p><p>By uninstalling and reinstalling, you do one of two things:</p><p></p><p>1- provide a 'clean slate', from which we can attempt to correct any</p><p>errors or issues (if they appear)</p><p>2- solve the issue completely</p><p></p><p></p><p>Possible causes: Corrupt software CD, faulty installation, system</p><p>issues, computer system upgrade, virus.</p><p></p><p>Tests and Possible Resolutions:</p><p></p><p></p><p>NOTE 1: Please note that scanning over a network is not guaranteed</p><p>(even if it was previously working without issues), regardless of</p><p>type of connection. HP also does not provide support for installing</p><p>on, or connecting printer to, a server of any kind.</p><p></p><p>STEP 1 DOWNLOAD NEW SOFTWARE</p><p></p><p>The following procedure will allow you to download the newest version</p><p>of the software required for your printer and computer. It will allow</p><p>you to have the software as soon as possible and for free.</p><p></p><p>Possible causes: Corrupt software CD, faulty installation, system</p><p>issues, file not added to the Login Items list, computer system</p><p>upgrade.</p><p></p><p>Tests and Possible Resolutions:</p><p></p><p>NOTE:</p><p>You may download the software either before or after the uninstall.</p><p></p><p></p><p>The link for the download is:</p><p></p><p><a href="http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&lang=en&os=219&product=441240&dlc=en&softwareitem=cj-37831-1" target="_blank">http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&lang=en&os=219&product=441240&dlc=en&softwareitem=cj-37831-1</a></p><p></p><p>The file we recommend you download is:</p><p></p><p>HP Photosmart 2570 Series All-in-One web installers for Mac OS X</p><p>v10.2.8, v10.3 and v10.4</p><p></p><p>Date: 01-2006 Version: 7.7.2 Size: 109.34M</p><p></p><p>NOTE: If the above website link does not work, copy and paste the</p><p>address in the address bar of your Internet browser. I have verified,</p><p>by closing the website and clicking on the provided link, that it does</p><p>re-open the required website. If you cannot access the website, you may</p><p>need to choose another browser or contact your Internet Service</p><p>Provider for assistance.</p><p></p><p></p><p>STEP 2 MANUALLY UNINSTALL</p><p>ISSUE:</p><p>There are built-in print-only drivers that by default install with</p><p>Tiger that may create conflicts with the drivers for the printer. The</p><p>most effective way of resolving numerous issues with the printer is to</p><p>remove all files relating to HP printers and then install them using</p><p>the latest drivers available from the HP web site.</p><p></p><p>NOTE: Before proceeding, please ensure you have downloaded the full</p><p>software packages for all HP hardware being used with this Mac,</p><p>including the printer.</p><p>NOTE: If possible, run the Uninstaller for the printer first. It can be</p><p>found in the following location:</p><p></p><p>MacintoshHD>Applications>HewlettPackard. Restart the computer and empty</p><p>the trash when prompted.</p><p></p><p>A manual uninstall is always suggested when upgrading your Operating</p><p>system</p><p>or All-in-One software. This will minimize the chance of</p><p>complications. To uninstall the HP all-in-one software, use the</p><p>following steps:</p><p></p><p>Double-click the Macintosh hard drive (labeled Macintosh HD by default).</p><p></p><p></p><p>Open the Applications folder.</p><p></p><p>Open the Utilities folder.</p><p></p><p>Double-click Activity Monitor. The Activity Monitor window should open.</p><p>If the window does not open:</p><p></p><p>When Activity Monitor opens, look for the following processes:</p><p></p><p>NOTE: Not all of these processes may be running.</p><p>HP Communications</p><p>HP Director</p><p>HP Image Zone</p><p>HP Trap Monitor</p><p>pipedaemon.</p><p>HPIO Classic Proxy</p><p>HPIO Classic Proxy 2</p><p>Hpdot3d</p><p>HP AiO Notifications.app</p><p>Print daemon</p><p></p><p>Highlight them one at a time and click the Quit Process icon above.</p><p></p><p>Click Force Quit to quit the process.</p><p></p><p>After you quit all of the above items found, close Activity Monitor.</p><p></p><p>Go back to the Applications folder.</p><p>Drag the HP AiO Software or the Hewlett-Packard folder to the Trash.</p><p></p><p>NOTE: Some of the files described in the following steps may not be</p><p>found.</p><p></p><p>Go back to the Macintosh hard drive.</p><p></p><p>Open the Library folder.</p><p></p><p>Open the Application Support folder.</p><p></p><p>Drag the hp folder into the trash.</p><p></p><p>Return to the Library folder.</p><p></p><p>Open the Caches folder.</p><p></p><p>Drag the following files to the trash:</p><p></p><p>any files beginning with HP or hp</p><p>any files beginning with Hewlett-Packard</p><p>any files beginning with com.hp</p><p></p><p>Go back to the Library folder.</p><p></p><p>Open the Documentation folder.</p><p></p><p>Open the Help folder.</p><p></p><p>Drag the HP Photo and Imaging Help folder into the trash.</p><p></p><p>Go back to the Library folder.</p><p></p><p>Open the Frameworks folder.</p><p></p><p>Drag the HPServicesInterface.framework into the trash.</p><p></p><p>Return to the Library Folder.</p><p></p><p>Open the Image Capture Folder.</p><p></p><p>Open the TWAIN Data Sources folder.</p><p></p><p>Drag the HP All-in-One Scan.ds file into the trash.</p><p></p><p>Return to the Image Capture folder.</p><p></p><p>Open the Scripts folder.</p><p></p><p>Drag the Import and View with IPhoto file into the trash.</p><p></p><p>Drag the View with HP file into the trash.</p><p></p><p>Go back to the Library folder.</p><p></p><p>Open the Preferences folder.</p><p></p><p>Drag the Hewlett-Packard Preferences folder into the trash.</p><p></p><p>Drag the HP Registry file into the trash.</p><p></p><p>Trash any files that begin with com.hp.</p><p></p><p>Return to the Library folder.</p><p></p><p>Open the hp folder.</p><p></p><p>Drag the aio folder into the trash.</p><p></p><p>Drag the Frameworks folder into the trash.</p><p></p><p>Drag the hpio folder into the trash.</p><p></p><p>Drag pipedaemon into the trash.</p><p></p><p>Drag Print Daemon into the trash.</p><p></p><p>Drag the Utilities folder into the trash.</p><p></p><p>Go back to the Library Folder.</p><p></p><p>Open the StartupItems folder.</p><p></p><p>Open the StartupItems folder.</p><p></p><p>Drag the HP IO folder into the trash (it may not appear here).</p><p></p><p>Drag the HP Trap Monitor folder into the trash (it may not appear here).</p><p></p><p></p><p>Go back to the Macintosh hard drive.</p><p></p><p>Open the Users folder.</p><p></p><p>Double-click your username (this should have a symbol of a house next to</p><p>it).</p><p></p><p>Open the Library folder.</p><p></p><p>Open the Preferences folder.</p><p></p><p>Drag the following files into the trash:</p><p></p><p>any files beginning with com.apple.print</p><p>any files beginning with com.hp</p><p>any files beginning with Hewlett-Packard</p><p>any files beginning with HP or hp</p><p></p><p>login windows plist to desktop</p><p></p><p>Return to the Library folder.</p><p></p><p>Open the Printers folder.</p><p></p><p>Drag any All-in-One printers listed here into the trash.</p><p></p><p>Drag the HP Director or HP Image Zone icon from the Dock and drop it on</p><p>an empty space on the desktop. The icon will disappear.</p><p></p><p>Close all open windows.</p><p></p><p>NOTE: If you have any items in the Trash that you would like to keep,</p><p>remove them before proceeding.</p><p>Empty the Trash.</p><p>Restart the Macintosh.</p><p></p><p>STEP 3 VERIFY and REPAIR PERMISSIONS</p><p>Now verify and possibly repair any permissions that might have been</p><p>affected by this removal of software:</p><p>Double-click the Macintosh HD. (by default called Macintosh</p><p>HD).Double-click the Applications folder.</p><p></p><p>Double-click the Utilities folder.</p><p></p><p>Double-click the Disk Utility.</p><p></p><p>Upon the left side, select the Macintosh HD. (It will be indented and</p><p>usually is the second entry in that list)</p><p></p><p>On the right side beneath the white box select Repair Disk Permissions.</p><p></p><p>This process may take several minutes, afterwards close the Disk</p><p>Utility by single-clicking the red dot from the trio at the top left of</p><p>this dialog box.</p><p></p><p>STEP 4 INSTALL NEW SOFTWARE</p><p></p><p>1- Connect USB.</p><p>2- Turn unit on</p><p>3- When you double-click on the Installer, just proceed through the</p><p>questions, and Setup Assistant should appear. but may not detect the</p><p>drivers.</p><p>4- Close setup assistant</p><p>NOTE: Verify HP Trap Monitor and hpusbmond are running in the Activity</p><p>Monitor, by clicking on following links, in succession:</p><p>- Macintosh Hard Drive</p><p>- Applications</p><p>- Activity Monitor</p><p>- Verify both of the activities mentioned above are running</p><p></p><p>5- Add printer by clicking on these links in succession:</p><p>- Macintosh Hard Drive</p><p>- Applications</p><p>- Utilities</p><p>- Printer Setup Utility</p><p>- ADD option at top of dialog box</p><p>NOTE: you may receive message "please select a driver or printer model"</p><p>6- Close the window if Add does not become active</p><p>7- Open Image Zone</p><p>8- Scan picture</p><p>9- Close all windows</p><p>10- Create new user Account by going to Preferences, (make sure fast</p><p>user switching is checked in the login options)</p><p>11- Switch users</p><p>12- Open Printer Setup Utility</p><p>13- Add printer - Choose the printer - click Add at bottom right, close</p><p>all windows</p><p>14- Print from TextEdit</p><p>15- Restart the Mac.</p><p>16- Print document</p><p>17- Try a scan.</p><p>18- Delete new user Profile</p><p>19- Print document</p></blockquote><p></p>
[QUOTE="hana2004, post: 208202"] This worked for me: -------------------------- Thank you for contacting HP Total Care. To assist you in correcting the issue you are having, I suggest a complete manual uninstall and reinstall. However, the reinstall will be using the newest software online. I will provide the link below. By uninstalling and reinstalling, you do one of two things: 1- provide a 'clean slate', from which we can attempt to correct any errors or issues (if they appear) 2- solve the issue completely Possible causes: Corrupt software CD, faulty installation, system issues, computer system upgrade, virus. Tests and Possible Resolutions: NOTE 1: Please note that scanning over a network is not guaranteed (even if it was previously working without issues), regardless of type of connection. HP also does not provide support for installing on, or connecting printer to, a server of any kind. STEP 1 DOWNLOAD NEW SOFTWARE The following procedure will allow you to download the newest version of the software required for your printer and computer. It will allow you to have the software as soon as possible and for free. Possible causes: Corrupt software CD, faulty installation, system issues, file not added to the Login Items list, computer system upgrade. Tests and Possible Resolutions: NOTE: You may download the software either before or after the uninstall. The link for the download is: [url]http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&lang=en&os=219&product=441240&dlc=en&softwareitem=cj-37831-1[/url] The file we recommend you download is: HP Photosmart 2570 Series All-in-One web installers for Mac OS X v10.2.8, v10.3 and v10.4 Date: 01-2006 Version: 7.7.2 Size: 109.34M NOTE: If the above website link does not work, copy and paste the address in the address bar of your Internet browser. I have verified, by closing the website and clicking on the provided link, that it does re-open the required website. If you cannot access the website, you may need to choose another browser or contact your Internet Service Provider for assistance. STEP 2 MANUALLY UNINSTALL ISSUE: There are built-in print-only drivers that by default install with Tiger that may create conflicts with the drivers for the printer. The most effective way of resolving numerous issues with the printer is to remove all files relating to HP printers and then install them using the latest drivers available from the HP web site. NOTE: Before proceeding, please ensure you have downloaded the full software packages for all HP hardware being used with this Mac, including the printer. NOTE: If possible, run the Uninstaller for the printer first. It can be found in the following location: MacintoshHD>Applications>HewlettPackard. Restart the computer and empty the trash when prompted. A manual uninstall is always suggested when upgrading your Operating system or All-in-One software. This will minimize the chance of complications. To uninstall the HP all-in-one software, use the following steps: Double-click the Macintosh hard drive (labeled Macintosh HD by default). Open the Applications folder. Open the Utilities folder. Double-click Activity Monitor. The Activity Monitor window should open. If the window does not open: When Activity Monitor opens, look for the following processes: NOTE: Not all of these processes may be running. HP Communications HP Director HP Image Zone HP Trap Monitor pipedaemon. HPIO Classic Proxy HPIO Classic Proxy 2 Hpdot3d HP AiO Notifications.app Print daemon Highlight them one at a time and click the Quit Process icon above. Click Force Quit to quit the process. After you quit all of the above items found, close Activity Monitor. Go back to the Applications folder. Drag the HP AiO Software or the Hewlett-Packard folder to the Trash. NOTE: Some of the files described in the following steps may not be found. Go back to the Macintosh hard drive. Open the Library folder. Open the Application Support folder. Drag the hp folder into the trash. Return to the Library folder. Open the Caches folder. Drag the following files to the trash: any files beginning with HP or hp any files beginning with Hewlett-Packard any files beginning with com.hp Go back to the Library folder. Open the Documentation folder. Open the Help folder. Drag the HP Photo and Imaging Help folder into the trash. Go back to the Library folder. Open the Frameworks folder. Drag the HPServicesInterface.framework into the trash. Return to the Library Folder. Open the Image Capture Folder. Open the TWAIN Data Sources folder. Drag the HP All-in-One Scan.ds file into the trash. Return to the Image Capture folder. Open the Scripts folder. Drag the Import and View with IPhoto file into the trash. Drag the View with HP file into the trash. Go back to the Library folder. Open the Preferences folder. Drag the Hewlett-Packard Preferences folder into the trash. Drag the HP Registry file into the trash. Trash any files that begin with com.hp. Return to the Library folder. Open the hp folder. Drag the aio folder into the trash. Drag the Frameworks folder into the trash. Drag the hpio folder into the trash. Drag pipedaemon into the trash. Drag Print Daemon into the trash. Drag the Utilities folder into the trash. Go back to the Library Folder. Open the StartupItems folder. Open the StartupItems folder. Drag the HP IO folder into the trash (it may not appear here). Drag the HP Trap Monitor folder into the trash (it may not appear here). Go back to the Macintosh hard drive. Open the Users folder. Double-click your username (this should have a symbol of a house next to it). Open the Library folder. Open the Preferences folder. Drag the following files into the trash: any files beginning with com.apple.print any files beginning with com.hp any files beginning with Hewlett-Packard any files beginning with HP or hp login windows plist to desktop Return to the Library folder. Open the Printers folder. Drag any All-in-One printers listed here into the trash. Drag the HP Director or HP Image Zone icon from the Dock and drop it on an empty space on the desktop. The icon will disappear. Close all open windows. NOTE: If you have any items in the Trash that you would like to keep, remove them before proceeding. Empty the Trash. Restart the Macintosh. STEP 3 VERIFY and REPAIR PERMISSIONS Now verify and possibly repair any permissions that might have been affected by this removal of software: Double-click the Macintosh HD. (by default called Macintosh HD).Double-click the Applications folder. Double-click the Utilities folder. Double-click the Disk Utility. Upon the left side, select the Macintosh HD. (It will be indented and usually is the second entry in that list) On the right side beneath the white box select Repair Disk Permissions. This process may take several minutes, afterwards close the Disk Utility by single-clicking the red dot from the trio at the top left of this dialog box. STEP 4 INSTALL NEW SOFTWARE 1- Connect USB. 2- Turn unit on 3- When you double-click on the Installer, just proceed through the questions, and Setup Assistant should appear. but may not detect the drivers. 4- Close setup assistant NOTE: Verify HP Trap Monitor and hpusbmond are running in the Activity Monitor, by clicking on following links, in succession: - Macintosh Hard Drive - Applications - Activity Monitor - Verify both of the activities mentioned above are running 5- Add printer by clicking on these links in succession: - Macintosh Hard Drive - Applications - Utilities - Printer Setup Utility - ADD option at top of dialog box NOTE: you may receive message "please select a driver or printer model" 6- Close the window if Add does not become active 7- Open Image Zone 8- Scan picture 9- Close all windows 10- Create new user Account by going to Preferences, (make sure fast user switching is checked in the login options) 11- Switch users 12- Open Printer Setup Utility 13- Add printer - Choose the printer - click Add at bottom right, close all windows 14- Print from TextEdit 15- Restart the Mac. 16- Print document 17- Try a scan. 18- Delete new user Profile 19- Print document [/QUOTE]
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Apple Computing Products:
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HP PhotoSmart 2575 Driver
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