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Apple Computing Products:
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<blockquote data-quote="Rod" data-source="post: 1656212" data-attributes="member: 204485"><p>Dear suzyannc, if you have a nearby Apple Genius bar this might be an easier option for you. Considering the time zone differences between us and the number of questions I need to ask an get answers to from you this could take days. From this end I can only suggest a "nuke and pave" approach. For example do you intend to give this phone to your sister? If so you can follow the instructions in my last reply but you will also need to Restore your own iPhone from a previous backup on (you didn't say if it is backed up to a laptop) and if it is backed up to the Cloud then the process is slightly different.</p><p>All in all a lot of variables. </p><p>It all hinges around your (and your sisters) Apple ID's. An Apple device can only be associated with one Apple ID. So Find My iPhone, Mail, Contacts, iChat, iMessages, iPhoto and iTunes and the device itself are all linked to one account. This means that an Apple device needs to be deassociated from one account before it can be associated to another. </p><p>If, as I suspect your sister tried to login to iCloud services as herself on your old phone by replacing your ID with hers that would explain a lot, but I'm just guessing here.</p><p>So to answer your question follow the steps I gave you on the old phone. That will at least remove it from your and hopefully your sisters Apple iTunes account.</p><p>Next you need to remove any traces of your sisters Apple ID from your Apple ID on the new phone because everything is synced across all your devices by the cloud. This means restoring it to a state before this all happened. If you backup to a laptop then you can do this in iTunes. If you only backup to the cloud then you can simply erase your phone, return it to factory settings and perform an online restore by setting it up like a new or existing phone.</p><p>Either way I think you need hands on assistance. You may be able to avoid a number of my steps because the results will be visible to the operator/serviceman (to me they are not). I do not know the model of iPhone, the iOS versions etc. and this all adds to my difficulty. </p><p>Let me know what you decide.</p><p>Rod</p></blockquote><p></p>
[QUOTE="Rod, post: 1656212, member: 204485"] Dear suzyannc, if you have a nearby Apple Genius bar this might be an easier option for you. Considering the time zone differences between us and the number of questions I need to ask an get answers to from you this could take days. From this end I can only suggest a "nuke and pave" approach. For example do you intend to give this phone to your sister? If so you can follow the instructions in my last reply but you will also need to Restore your own iPhone from a previous backup on (you didn't say if it is backed up to a laptop) and if it is backed up to the Cloud then the process is slightly different. All in all a lot of variables. It all hinges around your (and your sisters) Apple ID's. An Apple device can only be associated with one Apple ID. So Find My iPhone, Mail, Contacts, iChat, iMessages, iPhoto and iTunes and the device itself are all linked to one account. This means that an Apple device needs to be deassociated from one account before it can be associated to another. If, as I suspect your sister tried to login to iCloud services as herself on your old phone by replacing your ID with hers that would explain a lot, but I'm just guessing here. So to answer your question follow the steps I gave you on the old phone. That will at least remove it from your and hopefully your sisters Apple iTunes account. Next you need to remove any traces of your sisters Apple ID from your Apple ID on the new phone because everything is synced across all your devices by the cloud. This means restoring it to a state before this all happened. If you backup to a laptop then you can do this in iTunes. If you only backup to the cloud then you can simply erase your phone, return it to factory settings and perform an online restore by setting it up like a new or existing phone. Either way I think you need hands on assistance. You may be able to avoid a number of my steps because the results will be visible to the operator/serviceman (to me they are not). I do not know the model of iPhone, the iOS versions etc. and this all adds to my difficulty. Let me know what you decide. Rod [/QUOTE]
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