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<blockquote data-quote="dtravis7" data-source="post: 1022188" data-attributes="member: 8287">First, on the iMac you are sending back.&nbsp; After you are sure you have everything backed up, insert the OSX DVD that came with your iMac.&nbsp; Boot holding down C right after the startup sound and keep it down for a bit.&nbsp; Once in the OSX installer, look up top for the Utilities Menu and click on Disk Utility and erase the have drive.&nbsp; After that quit disk utility and then install the OS.&nbsp; It will put the machine back just like when you received it.For the restore part on the new iMac.&nbsp; Is the iMac the exact same model as the one you are returning?&nbsp; If so.....What njharrison1979 said will work.&nbsp; With the DVD that comes with the new iMac boot and then look under utilities for restore from Time Machine backup.&nbsp; It will be like your old iMac you are sending back.Also another way I believe works is use the Migration Assistant once on the new iMac with the external drive plugged in that has the time machine backup.&nbsp; IIf you want it exactly like the one you are returning though, the Time Machine restore from the OSX DVD is the way to go.I will let someone else cover Carbon Copy as I have never used it in that way.One suggestion though, before you do a thing, boot up the new iMac and be sure there is no Yellow Screen issue before you touch anything!</blockquote>

[QUOTE="dtravis7, post: 1022188, member: 8287"] First, on the iMac you are sending back. After you are sure you have everything backed up, insert the OSX DVD that came with your iMac. Boot holding down C right after the startup sound and keep it down for a bit. Once in the OSX installer, look up top for the Utilities Menu and click on Disk Utility and erase the have drive. After that quit disk utility and then install the OS. It will put the machine back just like when you received it. For the restore part on the new iMac. Is the iMac the exact same model as the one you are returning? If so..... What njharrison1979 said will work. With the DVD that comes with the new iMac boot and then look under utilities for restore from Time Machine backup. It will be like your old iMac you are sending back. Also another way I believe works is use the Migration Assistant once on the new iMac with the external drive plugged in that has the time machine backup. I If you want it exactly like the one you are returning though, the Time Machine restore from the OSX DVD is the way to go. I will let someone else cover Carbon Copy as I have never used it in that way. One suggestion though, before you do a thing, boot up the new iMac and be sure there is no Yellow Screen issue before you touch anything! [/QUOTE]

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