External Seagate 1TB HDD

[jackcaesar5]

Stellar Phoenix Mac Data Recovery.dmg
Question, how do I open this..?
I can see it in Disk Utility and Finder but can't open either image.
Any help / advice appreciated.
Cheers!
Jack

 

[harryb2448]

You do have the registered version or Platinum version Jack? Does the disk image appear on the desk top? Simply double click and .dmg files open. If it is only in DU right click and look for 'Open'.

 

[ferrarr]

In Finder, right click on the file and select Open.

 

[jackcaesar5]

When I click on the disk in the sidebar of finder it shows two items 'Root' and 'Seagate Recovered files'. When I open 'Root' it shows among other things, the name of the disk I was trying to recover with Stellar Phoenix Mac Data Recovery which is the $99 version. The Seagate Recovered Files behaves the same; when I click 'Open' I get the big Stop sign and "Mac Disk Utility can't repair this disk. You can still open or copy files on the disk, but you can’t save changes to files on the disk. Back up the disk and reformat it as soon as you can." If I could 'open and/or copy' I would be happy to work my way through the 23GB or 102GB to recover my files, but I can't open any of the folders I can see...!
Thanks for your help so far.
Jack