I purchased a 13" Mac Pro Retina in 2013. It has worked flawlessly until late last week. I shut down the laptop as normal and when I booted back up the next morning, the screen was grey and flickering to normal back to grey again.
I researched on this and other forums and it seems others have had this problem but I could not find a solution that I could deal with myself. I made an appointment with the Apple store to have the laptop checked out.
It was much to my disappointment to learn that they would have to replace my monitor at the cost of USD 500. And I was told that if this didn't work to solve the problem, I may as well just buy a NEW laptop.
Obviously I didn't purchase the extended warranty because I hoped I wouldn't have an issue so early in the ownership of the laptop. In hindsight, of course I should have.
But ... this little laptop was expensive and I considering others have had this problem, Apple is aware of the potential issue. If they are aware and I was told today we were not the first to experience the problem, why doesn't Apple recall this product?
When you pay this much for what you think is a quality product, you expect quality and certainly not an issue as serious as this after on 1 year of service.
On the heels of Apples new intro's of product yesterday, I can truly say that I'm not too excited about them.
Where does one go when they've been told by the official Apple staff that your 1 year old laptop is worthless?
I researched on this and other forums and it seems others have had this problem but I could not find a solution that I could deal with myself. I made an appointment with the Apple store to have the laptop checked out.
It was much to my disappointment to learn that they would have to replace my monitor at the cost of USD 500. And I was told that if this didn't work to solve the problem, I may as well just buy a NEW laptop.
Obviously I didn't purchase the extended warranty because I hoped I wouldn't have an issue so early in the ownership of the laptop. In hindsight, of course I should have.
But ... this little laptop was expensive and I considering others have had this problem, Apple is aware of the potential issue. If they are aware and I was told today we were not the first to experience the problem, why doesn't Apple recall this product?
When you pay this much for what you think is a quality product, you expect quality and certainly not an issue as serious as this after on 1 year of service.
On the heels of Apples new intro's of product yesterday, I can truly say that I'm not too excited about them.
Where does one go when they've been told by the official Apple staff that your 1 year old laptop is worthless?