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Apple Computing Products:
macOS - Desktop Hardware
Continuous crashing of iMac, need help with error report
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<blockquote data-quote="fmouse" data-source="post: 1341687" data-attributes="member: 228295"><p>Well my other desktop system is an Ubuntu Linux system. When something doesn't work there, I can file a formal bug report and get some kind of interchange going with the developers. Apple keeps all its users inside a golden cage.</p><p></p><p></p><p></p><p>I totally agree with you. The Apple senior tech support fellow with whom I talked tried to tell me that FaceTime uses a lot of bandwidth, which it does, and may exceed the capacity of the wi-fi link, and that that was the reason for the crash. I tried to explain to him that a kernel panic is <em>never</em> an acceptable outcome, regardless of what buffer overruns or other stress conditions a driver might encounter. I explained to him that a properly written driver will fail gracefully if it's stressed beyond its limits - perhaps exiting and then reloading itself. A kernel panic is <em>not</em> a graceful failure mode. I don't know how far up the Apple ladder this insight will go. Proprietary software is a bummer in that the attention of the developers inside the Cathedral is also proprietary!</p><p></p><p>In my case, I just want the d**n network to work without crashing the system. If I have to hard-wire it, so be it. People need to p**s and moan to Apple until they get the AirPort driver, or its underlying dependencies, fixed so this doesn't happen, and I can take down the ugly cat5 wire that's strung across a corner of our living room! This iMac here is a desktop system, and the Wi-fi is a nice plus, but It's not a big deal to do what I do on all my other in-house computers, which is plug them into the LAN with cat5. Either that, or I can avoid using FaceTime altogether since here it's the only application that I've seen cause this crash.</p><p></p><p></p><p></p><p>I've been using Gentoo Linux and Ubuntu for years, and got an iMac because it's well suited for graphics work, and because it's very, very well integrated with VMware Fusion so I can run both Windows 7 and Ubuntu Linux as VMs and they run smoothly with no problems. This, and the fact that the monitor is first rate and can be properly calibrated for photography work.</p><p></p><p></p><p></p><p>Well I'm not exactly sure what <em>I</em> can do, being a mere Apple customer. I could take the box back to the Apple store and demand a replacement - which would probably have the same problem. If by "We" you mean that you work for Apple and can get some serious feedback to the developers, then all I can say is "Thank you!" and "how can I help you".</p></blockquote><p></p>
[QUOTE="fmouse, post: 1341687, member: 228295"] Well my other desktop system is an Ubuntu Linux system. When something doesn't work there, I can file a formal bug report and get some kind of interchange going with the developers. Apple keeps all its users inside a golden cage. I totally agree with you. The Apple senior tech support fellow with whom I talked tried to tell me that FaceTime uses a lot of bandwidth, which it does, and may exceed the capacity of the wi-fi link, and that that was the reason for the crash. I tried to explain to him that a kernel panic is [I]never[/I] an acceptable outcome, regardless of what buffer overruns or other stress conditions a driver might encounter. I explained to him that a properly written driver will fail gracefully if it's stressed beyond its limits - perhaps exiting and then reloading itself. A kernel panic is [I]not[/I] a graceful failure mode. I don't know how far up the Apple ladder this insight will go. Proprietary software is a bummer in that the attention of the developers inside the Cathedral is also proprietary! In my case, I just want the d**n network to work without crashing the system. If I have to hard-wire it, so be it. People need to p**s and moan to Apple until they get the AirPort driver, or its underlying dependencies, fixed so this doesn't happen, and I can take down the ugly cat5 wire that's strung across a corner of our living room! This iMac here is a desktop system, and the Wi-fi is a nice plus, but It's not a big deal to do what I do on all my other in-house computers, which is plug them into the LAN with cat5. Either that, or I can avoid using FaceTime altogether since here it's the only application that I've seen cause this crash. I've been using Gentoo Linux and Ubuntu for years, and got an iMac because it's well suited for graphics work, and because it's very, very well integrated with VMware Fusion so I can run both Windows 7 and Ubuntu Linux as VMs and they run smoothly with no problems. This, and the fact that the monitor is first rate and can be properly calibrated for photography work. Well I'm not exactly sure what [I]I[/I] can do, being a mere Apple customer. I could take the box back to the Apple store and demand a replacement - which would probably have the same problem. If by "We" you mean that you work for Apple and can get some serious feedback to the developers, then all I can say is "Thank you!" and "how can I help you". [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
Continuous crashing of iMac, need help with error report
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