I have done a little Mac support, but I am not familiar with this area.
I have a user at a remote office that is having trouble installing a certificate. She reports that in the end when she enters the password into the Login Keychain, it is fine, but then it asks for Keychain Access and requires another password. The instructions we have say nothing about a 2nd password. Is this a symptom that she did something wrong, or is there another password that she needs? Which direction should I look?
Thanks!
I have a user at a remote office that is having trouble installing a certificate. She reports that in the end when she enters the password into the Login Keychain, it is fine, but then it asks for Keychain Access and requires another password. The instructions we have say nothing about a 2nd password. Is this a symptom that she did something wrong, or is there another password that she needs? Which direction should I look?
Thanks!