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<blockquote data-quote="IWT" data-source="post: 1951802" data-attributes="member: 83420">Well, my advice so far has been most unhelpful I'm sorry to say.I have had your problem twice in recent years and so has an even older gentleman than I, for whom I look after his computer needs.In all cases of your sort, going to BT's website and starting out from there with the appropriate PWs, has solved the problem;&nbsp; but not always at the first attempt.I continue to believe that's where the basic problem lay; but not necessarily now.In answer to your very relevant question - why isn't your wife's account affected?&nbsp; Same reason mine is not currently affected; ie it's individual's accounts that are affected.&nbsp; Not the company BT.As you now have access to your emails at BT level, it's worth one more attempt to input your PWs on your Mac; as I showed you, and which you have tried at least twice.&nbsp; But at that time, we didn't know about the Account problem at BT level. Do that first.If that fails, you can try again to input your PWs at BT level.At least you can access your emails there.Best I can suggest, Jon.Ian</blockquote>

[QUOTE="IWT, post: 1951802, member: 83420"] Well, my advice so far has been most unhelpful I'm sorry to say. I have had your problem twice in recent years and so has an even older gentleman than I, for whom I look after his computer needs. In all cases of your sort, going to BT's website and starting out from there with the appropriate PWs, has solved the problem; but not always at the first attempt. I continue to believe that's where the basic problem lay; but not necessarily now. In answer to your very relevant question - why isn't your wife's account affected? Same reason mine is not currently affected; ie it's individual's accounts that are affected. Not the company BT. As you now have access to your emails at BT level, it's worth one more attempt to input your PWs [B]on your Mac[/B]; as I showed you, and which you have tried at least twice. But at that time, we didn't know about the Account problem at BT level. Do that first. If that fails, you can try again to input your PWs at BT level. At least you can access your emails there. Best I can suggest, Jon. Ian [/QUOTE]

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