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<blockquote data-quote="Jonzjob" data-source="post: 1951779" data-attributes="member: 149248">Just off of the 150 BT phone line and after about 2 hours it is still no further forward.The BT bloke talked me through the full set up procedure both on Mac Mail and on the BT web site with no result. Then we went through deleting the account and re adding it. The Btinternet header stayed but is totally inactive. The account will&nbsp; not re add. It gets to the stage of asking for the email address and the password, then after a couple of minutes think about it tels me that it can't verify the address!We went back to the BT site and after a struggle managed to get signed on to the btinternet email account on there and all of the outstanding btinternet emails downloaded to there, so they are safe!Next we tried to add the bt account via WIFI tethering through my phone. The tethering worked but the add of the account failed again still saying that the account couldn't be verified. And that is where I am at the moment, but at least I can get to me bt emails.What I can't understand it that as far as I know 1. I haven't changed anything&nbsp; on the account and 2. my wife's bt account is operating fine. Is there any way that I can compare the accounts side by side please?</blockquote>

[QUOTE="Jonzjob, post: 1951779, member: 149248"] Just off of the 150 BT phone line and after about 2 hours it is still no further forward. The BT bloke talked me through the full set up procedure both on Mac Mail and on the BT web site with no result. Then we went through deleting the account and re adding it. The Btinternet header stayed but is totally inactive. The account will not re add. It gets to the stage of asking for the email address and the password, then after a couple of minutes think about it tels me that it can't verify the address! We went back to the BT site and after a struggle managed to get signed on to the btinternet email account on there and all of the outstanding btinternet emails downloaded to there, so they are safe! Next we tried to add the bt account via WIFI tethering through my phone. The tethering worked but the add of the account failed again still saying that the account couldn't be verified. And that is where I am at the moment, but at least I can get to me bt emails. What I can't understand it that as far as I know 1. I haven't changed anything on the account and 2. my wife's bt account is operating fine. Is there any way that I can compare the accounts side by side please? [/QUOTE]

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