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<blockquote data-quote="Scotex89" data-source="post: 1754388" data-attributes="member: 335614">Last week, I changed my password for iCloud and also got a new recovery code (RK----). I wrote them both down on a piece of paper and also saved them on Dashlane, or so I thought. It turns our that Dashlane did not save them and I can't find the paper where my password was written down. I can contune to get my email, so long as I don't get logged out,&nbsp; because i have already inputted the new password. But I can't sign in to iCloud to update my OS. I can't find my iPhone if i lose it. I can't update my apps.I called Apple support and they tried to walk me through the recovery process, but it seems that because I was given an RK recovery code and you must have two of apple ID, password and recovery code, the only solution is to get a new Apple id altogether, and presumably that will result in my losing everything I have saved on the cloud. And that means among other things all the music I purchased on iTunes.Any advice on how to solve this would be very gratefully received.Thanks,Carole</blockquote>

[QUOTE="Scotex89, post: 1754388, member: 335614"] Last week, I changed my password for iCloud and also got a new recovery code (RK----). I wrote them both down on a piece of paper and also saved them on Dashlane, or so I thought. It turns our that Dashlane did not save them and I can't find the paper where my password was written down. I can contune to get my email, so long as I don't get logged out, because i have already inputted the new password. But I can't sign in to iCloud to update my OS. I can't find my iPhone if i lose it. I can't update my apps. I called Apple support and they tried to walk me through the recovery process, but it seems that because I was given an RK recovery code and you must have two of apple ID, password and recovery code, the only solution is to get a new Apple id altogether, and presumably that will result in my losing everything I have saved on the cloud. And that means among other things all the music I purchased on iTunes. Any advice on how to solve this would be very gratefully received. Thanks, Carole [/QUOTE]

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