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Apple Computing Products:
macOS - Operating System
Cannot install OS on a MacBook Pro with Touchbar
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<blockquote data-quote="Rod" data-source="post: 1881055" data-attributes="member: 204485"><p>Does it have an internet connection, WiFi or cable? </p><p></p><p>As it was not setup for a new user in the recommended way the process is the same as if you were setting it up for resale/trade in and the one main step has already been done, unfortunately we can't know if the first steps were completed. Namely, signing out of iCloud, de authorising the device and signing out of iMessege, iChat etc. </p><p></p><p>Normally the previous user would do this before erasing the Macintosh HD using Disk Utility from the Recovery partition and reinstalling the macOS the device came with from the Recovery Menu.</p><p></p><p>Ensure you have an internet connection then try this process again.</p><p></p><p>Use Disk Utility to erase Macintosh HD. Name it (Macintosh HD is best) choose APFS as the Format and GUID Partition Mapping if it asks (it may not). Quit DU</p><p></p><p>Click Reinstal macOS from the Restore Menu, it may take some time dependent on your internet connection eg. some hours.</p><p></p><p>When it eventually restarts (it may do this a few times) it should open with the Setup Assistant allowing you to create a new account.</p><p></p><p>Let us know if this works.</p></blockquote><p></p>
[QUOTE="Rod, post: 1881055, member: 204485"] Does it have an internet connection, WiFi or cable? As it was not setup for a new user in the recommended way the process is the same as if you were setting it up for resale/trade in and the one main step has already been done, unfortunately we can't know if the first steps were completed. Namely, signing out of iCloud, de authorising the device and signing out of iMessege, iChat etc. Normally the previous user would do this before erasing the Macintosh HD using Disk Utility from the Recovery partition and reinstalling the macOS the device came with from the Recovery Menu. Ensure you have an internet connection then try this process again. Use Disk Utility to erase Macintosh HD. Name it (Macintosh HD is best) choose APFS as the Format and GUID Partition Mapping if it asks (it may not). Quit DU Click Reinstal macOS from the Restore Menu, it may take some time dependent on your internet connection eg. some hours. When it eventually restarts (it may do this a few times) it should open with the Setup Assistant allowing you to create a new account. Let us know if this works. [/QUOTE]
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Apple Computing Products:
macOS - Operating System
Cannot install OS on a MacBook Pro with Touchbar
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