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<blockquote data-quote="Taylor810" data-source="post: 1017835" data-attributes="member: 147538">I have never used an apple computer before but on the advice of many friends decided to make the switch.I ordered a custom 27&quot; Imac with 8GB on March 4th.&nbsp; It arrived on March 11th. I tried to connect it to my router for 2 hours before giving up and calling Apple.&nbsp; She tried to walk me though the steps and discovered my Airport card was missing or disconnected.&nbsp; She told me to run it up to the Apple store and they could fix it within 15 minutes.&nbsp; I took it to the store and they quickly looked and agreed that it Airport card was a problem.&nbsp; They told me it would take 2 to 4 days to repair it.&nbsp; On March 14th they called me and told me the Airport card is damaged and would take another 5 to 7 days to get one sent to them.I called Customer Care and spoke to a manager on March 11th to see if this could be expedited since I just spent 2,500.00.&nbsp; He said he would look in to it and see if he could and perhaps compensate me in some other manner.&nbsp; He said he would call me back within 24 hours.I still haven't heard from him and left a few messages.&nbsp; Is this common in the Mac world.&nbsp; Should I just return it and go back to a PC?</blockquote>

[QUOTE="Taylor810, post: 1017835, member: 147538"] I have never used an apple computer before but on the advice of many friends decided to make the switch. I ordered a custom 27" Imac with 8GB on March 4th. It arrived on March 11th. I tried to connect it to my router for 2 hours before giving up and calling Apple. She tried to walk me though the steps and discovered my Airport card was missing or disconnected. She told me to run it up to the Apple store and they could fix it within 15 minutes. I took it to the store and they quickly looked and agreed that it Airport card was a problem. They told me it would take 2 to 4 days to repair it. On March 14th they called me and told me the Airport card is damaged and would take another 5 to 7 days to get one sent to them. I called Customer Care and spoke to a manager on March 11th to see if this could be expedited since I just spent 2,500.00. He said he would look in to it and see if he could and perhaps compensate me in some other manner. He said he would call me back within 24 hours. I still haven't heard from him and left a few messages. Is this common in the Mac world. Should I just return it and go back to a PC? [/QUOTE]

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