T
Thurgik
Guest
Well over break my Mac wouldn't get past the gray start-up screen, and I determined this was because of data corruption (specifically in a startup script). I didn't have my install DVD which came with my Mac, or the Panther update CDs with me (I left them at school). Well I called Apple after not being able to find a fix that didnt require me starting up from a disk and was told to help me troubleshoot over the phone I had to either pay $49 or purchase the Apple care protection plan for $199.
WHAT?????
Since I've had my computer for over 90 days, they wanted me to pay a lot of money for some help.
This is a ridiculous way for Apple to make more money. When I buy a Mac for $2200 I would expect more help than this. C'mon Apple.
Needless to say I didn't give them any money, and didn't use my comp until I got back to school. With my disks it took me less than twenty minutes to fix my computer, thank god I didn't pay $49.
Related Issue:
When my girlfriend returned to school her Dell didn't work, and she spent approximately 10 hours on the phone with Dell. They couldn't fix it that way so they are sending a person out to check it. All this was free, not $199.
Now, this makes clear to me two things:
1) Dell isn't trying to rip off it's customer by making them PAY for support.
2) Macs are much easier to fix.
Anyone, my point is paying for customer support is ridiculous.
WHAT?????
Since I've had my computer for over 90 days, they wanted me to pay a lot of money for some help.
This is a ridiculous way for Apple to make more money. When I buy a Mac for $2200 I would expect more help than this. C'mon Apple.
Needless to say I didn't give them any money, and didn't use my comp until I got back to school. With my disks it took me less than twenty minutes to fix my computer, thank god I didn't pay $49.
Related Issue:
When my girlfriend returned to school her Dell didn't work, and she spent approximately 10 hours on the phone with Dell. They couldn't fix it that way so they are sending a person out to check it. All this was free, not $199.
Now, this makes clear to me two things:
1) Dell isn't trying to rip off it's customer by making them PAY for support.
2) Macs are much easier to fix.
Anyone, my point is paying for customer support is ridiculous.