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Message: <blockquote data-quote="walkercart" data-source="post: 15848">pixels out purple tinti have been trying to get my powerbook fixed with apple for the about a week. The issue i'm having is that the topcase has fallen trough in the bottom right corner just from me resting my wrists on it. I've had my pb for a year now and i have the 3 year apple care warranty.  My cd-r drive also stopped working and to top it off my screen is scratched and there is a growing purple tint around it. The tint started to grow just a few days after the pixels started to go out. One by one a pixel goes out, the count has gotten to about 12 pixels before i actually took it to get serviced. So i brought my pb to DI-NO computer in pasadena to  get serviced. The replied and said that they could only do one major hardware repair a month, something about apple and their service rating. They convinced me to send it apple to get all the issues taken care of.  Low and behold i call apple and they say they can only fix the cd-r drive and the the topcase and screen damage was caused by customer abuse. This is total BS. I have gotten three explaination as to why my screen is damaged, all of them being different.  I have no idea what to do, Apple has been a real ass about this matter, they have never called me, i keep having to call them. The big question here is why would the authorized service center send the pb to apple if they new it was not going to get fixed, because they also thought that it need to be repaired.  I need help, i have filled a claim with the better business bureau.  The customer relations guy i talked to would not even speak with me the last time i called, i'm going to give then another call tomorrow.  HELP HELP</blockquote>

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