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Message: <blockquote data-quote="MacInWin" data-source="post: 1836119" data-attributes="member: 396914">Sounds like an error in their database. Could happen to anybody. I'm surprised they didn't assign a case number as they assign them to every call I have ever made.How did you contact Apple? You said you called them. Was that to a store or to Apple Support directly? Normally, Apple support calls you back rather than just answering directly, even if it's only a minute or less.I would suggest you go to Apple.com/Support and follow the links to get to the point where you can ask for a phone call, chat or email. You will probably be asked to enter the serial number of the Mac, but if you persist, you eventually will get a call from Apple tech support and can then get a case number to track the issue to completion.</blockquote>