Reply to thread

Message

<blockquote data-quote="Bits4Brains" data-source="post: 1836112" data-attributes="member: 401362">I purchased a 2018 15&quot;&nbsp; Macbook pro last year from Apple's refurbished website.&nbsp;&nbsp; I was checking the other day what the trade in value would be using Apple's trade in website url.&nbsp; When I punch in my Serial number it comes back with a macbook pro Mid 2010 !&nbsp; Also the HD capacity and CPU are wrong.&nbsp; &nbsp; When I called Apple, they acted very confused and surprised when they punched in my serial, getting the same results as I.&nbsp; I was on the phone over an hour with them while they tried to sort it out.&nbsp; The Tech department came back with &quot; it looks correct on our end&quot; but the sales support rep was getting the same results as I was.&nbsp;&nbsp; They told me a case would be opened and to check the website again, a day later.&nbsp; They could not give me a case number, nor could they give me any kind of call confirmation, etc.&nbsp; &nbsp; Here it is almost a week later and the Serial number results have not changed.&nbsp; &nbsp; Now, if I check this Serial on third party sites, it seems to show the correct 2018 Macbook pro that I have.&nbsp; However, I feel like Apple is being a bit shady about it all.&nbsp; Very frustrating!&nbsp; Has anyone else ever experienced this?&nbsp; It seems like Apple is recycling serial numbers or at least they did with mine. John</blockquote>

[QUOTE="Bits4Brains, post: 1836112, member: 401362"] I purchased a 2018 15" Macbook pro last year from Apple's refurbished website. I was checking the other day what the trade in value would be using Apple's trade in website url. When I punch in my Serial number it comes back with a macbook pro Mid 2010 ! Also the HD capacity and CPU are wrong. When I called Apple, they acted very confused and surprised when they punched in my serial, getting the same results as I. I was on the phone over an hour with them while they tried to sort it out. The Tech department came back with " it looks correct on our end" but the sales support rep was getting the same results as I was. They told me a case would be opened and to check the website again, a day later. They could not give me a case number, nor could they give me any kind of call confirmation, etc. Here it is almost a week later and the Serial number results have not changed. Now, if I check this Serial on third party sites, it seems to show the correct 2018 Macbook pro that I have. However, I feel like Apple is being a bit shady about it all. Very frustrating! Has anyone else ever experienced this? It seems like Apple is recycling serial numbers or at least they did with mine. John [/QUOTE]

Verification

Name this item. 🍎