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<blockquote data-quote="techiesteve" data-source="post: 1631070" data-attributes="member: 98520"><p>As already mentioned, an out of warranty exchange iPad (was OOW as the OP was charged) is always an exchange unit. Additionally, these are not just repaired, but remanufactured to new standards. They are wrapped in a cellophane cover, but do not come in a shrink wrapped box or with accessories. They may or may not have the latest iOS installed. If an Apple employee told you the exchange iPad was new this was incorrect, and would have been most unlikely. Could the OP have been mistaken and misinterpreted what they were told? The OP mentioned the exchanged was undertaken by an official Apple service centre. This could have been an Apple Authorised Service Provider or and Apple Store, they are quite different, which one was it? I have heard of a lower standard in AASP's in some countries, the last that came to mind was in South America. Good to hear you have a good exchange unit now.</p></blockquote><p></p>

[QUOTE="techiesteve, post: 1631070, member: 98520"] As already mentioned, an out of warranty exchange iPad (was OOW as the OP was charged) is always an exchange unit. Additionally, these are not just repaired, but remanufactured to new standards. They are wrapped in a cellophane cover, but do not come in a shrink wrapped box or with accessories. They may or may not have the latest iOS installed. If an Apple employee told you the exchange iPad was new this was incorrect, and would have been most unlikely. Could the OP have been mistaken and misinterpreted what they were told? The OP mentioned the exchanged was undertaken by an official Apple service centre. This could have been an Apple Authorised Service Provider or and Apple Store, they are quite different, which one was it? I have heard of a lower standard in AASP's in some countries, the last that came to mind was in South America. Good to hear you have a good exchange unit now. [/QUOTE]

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