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Switcher Hangout (Windows to Mac)
apple care
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<blockquote data-quote="pigoo3" data-source="post: 1398504" data-attributes="member: 56379"><p>Thought you might want to know. When you say <em>"always contact Mac support"</em>...it depends on what is meant.</p><p></p><p>If you're talking "phone support"...at this point for you...phone support is not free. You get 90 days complementary phone support when a computer is purchased...and if extended Applecare is purchased within the FIRST (60 or 90 days, I forget which)...then free phone support is extended to 1 year.</p><p></p><p>In your case you mentioned that your 1 year warranty expires on May 1st...and you just purchased extended Applecare. You definitely have 2 years of extended hardware coverage (hardware failures due to manufacturing defects)...NOT accidents. But you do not have "free" phone support. Which means Apple can charge you on a "per incident" basis (if they decide to) when you call for phone support.</p><p></p><p>Here are graphical representations of how Apple care works (top is from the US Apple Store site...and the bottom is from the Germany Apple Store):</p><p></p><p><img src="http://images.apple.com/support/products/images/mac-graph-20100201.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p><img src="http://as-images.apple.com/is/image/AppleInc/overview-applecare-coverage-3yr_GEO_DE?op_sharpen=1" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p>The the main point is...whether Extended Applecare is purchased immediately (or right before the 1 year warranty expires, like you did)...free phone support always ends after the first year.</p><p></p><p>Just thought you should know...just in case you thought you still had free phone support. Apple can be VERY nice...and may not charge you for phone support. But technically (according to the Applecare details)...they can charge you if they follow the rules.</p><p></p><p>- Nick</p></blockquote><p></p>
[QUOTE="pigoo3, post: 1398504, member: 56379"] Thought you might want to know. When you say [i]"always contact Mac support"[/i]...it depends on what is meant. If you're talking "phone support"...at this point for you...phone support is not free. You get 90 days complementary phone support when a computer is purchased...and if extended Applecare is purchased within the FIRST (60 or 90 days, I forget which)...then free phone support is extended to 1 year. In your case you mentioned that your 1 year warranty expires on May 1st...and you just purchased extended Applecare. You definitely have 2 years of extended hardware coverage (hardware failures due to manufacturing defects)...NOT accidents. But you do not have "free" phone support. Which means Apple can charge you on a "per incident" basis (if they decide to) when you call for phone support. Here are graphical representations of how Apple care works (top is from the US Apple Store site...and the bottom is from the Germany Apple Store): [img]http://images.apple.com/support/products/images/mac-graph-20100201.jpg[/img] [img]http://as-images.apple.com/is/image/AppleInc/overview-applecare-coverage-3yr_GEO_DE?op_sharpen=1[/img] The the main point is...whether Extended Applecare is purchased immediately (or right before the 1 year warranty expires, like you did)...free phone support always ends after the first year. Just thought you should know...just in case you thought you still had free phone support. Apple can be VERY nice...and may not charge you for phone support. But technically (according to the Applecare details)...they can charge you if they follow the rules. - Nick [/QUOTE]
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