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<blockquote data-quote="walkercart" data-source="post: 15982"><p>I talked to apple again on friday. i did speak to a supervising manager. This was after greg the customer relations guy caught a real bad tone with me. He initially told me that there wasn't a manager around, so i then asked for his boss and behold he found someone.&nbsp; Shirley told me that they found the damage to the screen had been caused by the keys and track pad rubbing against the screen. I and all other powerbook owners knows that this happens, **** thats why i wanted my screen repaired.&nbsp; She told me that they do not repair pb's with this problem because it is caused by pressure from outside the lid. I then asked if this is my fault since i have no control over the design of the pb.&nbsp; As you can see this was going no where, they refused to repair my pb repeatedly saying that it was not covered under warranty.&nbsp; They also say that the topcase fell it because i did it not because it wasn't manufactured properly. I am going home tuesday so i told them to have my computer here by monday. I also made a complait against greg who never did anything he told me he was going to do and for getting a really nasty attitude with me. I got screwed over big time. I hope that their is someone who can help me here on this forum. All i could do was notify apple that i had made a claim with the better business bureau against them.</p></blockquote><p></p>

[QUOTE="walkercart, post: 15982"] I talked to apple again on friday. i did speak to a supervising manager. This was after greg the customer relations guy caught a real bad tone with me. He initially told me that there wasn't a manager around, so i then asked for his boss and behold he found someone. Shirley told me that they found the damage to the screen had been caused by the keys and track pad rubbing against the screen. I and all other powerbook owners knows that this happens, **** thats why i wanted my screen repaired. She told me that they do not repair pb's with this problem because it is caused by pressure from outside the lid. I then asked if this is my fault since i have no control over the design of the pb. As you can see this was going no where, they refused to repair my pb repeatedly saying that it was not covered under warranty. They also say that the topcase fell it because i did it not because it wasn't manufactured properly. I am going home tuesday so i told them to have my computer here by monday. I also made a complait against greg who never did anything he told me he was going to do and for getting a really nasty attitude with me. I got screwed over big time. I hope that their is someone who can help me here on this forum. All i could do was notify apple that i had made a claim with the better business bureau against them. [/QUOTE]

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