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Message: <blockquote data-quote="chscag" data-source="post: 1852743" data-attributes="member: 46727">I'm not saying static electricity is impossible but I agree that it's highly unlikely.  I have owned 3 iMacs and have always installed memory without ever having a problem doing it.  Anyway, if you have an Apple Store that's close by and can make an appointment, that would be the best thing to do if the SMC and PRAM reset do not work to bring back the ports.My understanding is that they will greet you at the door and take the iMac inside for analysis and let you know by email or phone what the status is.  They do not allow you to go inside and wait by the genius bar as before.</blockquote>