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Apple Computing Products:
macOS - Desktop Hardware
2019 27" iMac, USB ports failing after opening memory door
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<blockquote data-quote="chscag" data-source="post: 1852710" data-attributes="member: 46727"><p>Very strange indeed. The memory door has nothing to do with the operation of the USB ports. And I can't imagine an almost new iMac would suddenly come up with defective USB ports. Something definitely does not sound right especially since one of the ports is working.</p><p></p><p>Try removing everything from the iMac including the hub, do a PRAM reset and a SMC reset to see if that brings the ports back to life. If that doesn't work, your only other option is to have it repaired by Apple. I'm not sure how Apple will handle the repair but I suspect they will send a pre-paid box so you can pack the iMac and send it to them. That means you will be without the machine for about a week or more.</p><p></p><p>If there is an Apple Store nearby where you live and if they're open and accepting appointments, you might try that instead.</p></blockquote><p></p>
[QUOTE="chscag, post: 1852710, member: 46727"] Very strange indeed. The memory door has nothing to do with the operation of the USB ports. And I can't imagine an almost new iMac would suddenly come up with defective USB ports. Something definitely does not sound right especially since one of the ports is working. Try removing everything from the iMac including the hub, do a PRAM reset and a SMC reset to see if that brings the ports back to life. If that doesn't work, your only other option is to have it repaired by Apple. I'm not sure how Apple will handle the repair but I suspect they will send a pre-paid box so you can pack the iMac and send it to them. That means you will be without the machine for about a week or more. If there is an Apple Store nearby where you live and if they're open and accepting appointments, you might try that instead. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
2019 27" iMac, USB ports failing after opening memory door
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