Key pad doesn't register when an Option is selected

Joined
Jan 11, 2015
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Location
United Kingdom
Your Mac's Specs
iMac 24-inch, M1, 2021, 256GB 16GB memory. MBA M1 2020 256GB, 8GB memory.
When trying to top-up my EE mobile (cellphone) [i'm in the U.K.] account using my iPhone SE, the pre-recorded operator message asks me to tap 1 on my keypad to accept an option. When I do that the operator message continues speaking as it doesn't register that I have tapped 1. Anyone any ideas how to resolve this issue? Not sure if I need to adjust something on my phone or if the EE system is at fault. Thanks.
 
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