OS Sierra 10.12 crashing

Hi,
I have a Mac Book Pro mid 2012 with OS Sierra 10.12 recently installed. When I tried to save a develloped pic in Affinity Photo it crashed and I loose the Photo. It has crashed before with Nikon View software.

What is the best way to appooach this and what info do you need to know and if it is a crash report how do I obtain it?

I have no idea what to do next?

Thanks for any help

Franklucky

Did just the app crash (and close) or did the entire MBP crash and restart? If the latter, then you might have a panic log that will helpful to see. If the crash is isolated to a specific application/action, you should ensure that you are running the latest version of that app and it supports Sierra specifically. Just because it works on Sierra, unfortunately, isn't enough to confirm that it won't crash doing something Sierra doesn't like/allow that previous versions of macOS allowed..

Just checked that Affinity Photo 1.52 (the latest version) has support for macOS 10.12 Sierra. So you should be definitely running that version.

Just by way of confirmation, I have Affinity (1.5.2) and macOS Sierra 10.12.6 and Affinity works fine; both as a standalone app and as an extension to Photos.

You said:

with OS Sierra 10.12 recently installed

Click to expand...

What is your current version of Sierra - 10.12.6? And is your version of Affinity the latest and did it work before the Sierra upgrade - because I think I'm right in saying that Affinity worked with 10.11.x.

Ian

Hi to all, Ashwin and Ian,
I updated the nikon software after emailing nikon.
I did not know how to copy the crash report, copy and paste were not available.
Computer did not seems to crash anymore.
But responds like a snake, had to restart computer to open safari I timed it it took 40 sec. Some apps don't seem to close after using different ones.( Cannot remember if that was always so, that they stayed on the bottom bar with a black dot below until I shut down the mac.)
I enclose etrecheck report, which I could copy:

EtreCheck version: 3.4.6 (460)
Report generated 2017-10-15 22:53:10
Download EtreCheck from https://etrecheck.com
Runtime: 4:16
Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.

Problem: Computer is too slow
Description:
Needs 40 sec to respond

Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 194

Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800

Disk Information: ⓘ
APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS41N ()

USB Information: ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus

Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus

Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.89 GB (411.74 GB free)
Physical disk: disk0s2 499.25 GB Online

System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ
Mac App Store and identified developers

Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]

System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 184 Apple tasks
[running] 77 Apple tasks
[killed] 18 Apple tasks
18 processes killed due to insufficient RAM

System Launch Daemons: ⓘ
[not loaded] 40 Apple tasks
[loaded] 181 Apple tasks
[running] 82 Apple tasks
[killed] 15 Apple tasks
15 processes killed due to insufficient RAM

Launch Agents: ⓘ
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2017-09-23) [Lookup]
[running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-09-29) [Lookup]
[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup]
[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup]
[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup]

Launch Daemons: ⓘ
[loaded] AviraPhantomVPNHelper.plist (? 3333617a 3e035e1f - installed 2017-09-06) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-09-03)
[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-10-06) [Lookup]
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup]
[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup]
[running] openvpn.plist (Avira Operations GmbH & Co. KG - installed 2017-09-06) [Lookup]

User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-09-15)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Launch Nikon Message Center 2 Application
(/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

Internet Plug-ins: ⓘ
QuickTime Plugin: 7.7.3 (installed 2017-07-15)

Safari Extensions: ⓘ
[enabled] DuckDuckGo - DuckDuckGo - http://duckduckgo.com (installed 2017-03-11)

3rd Party Preference Panes: ⓘ
None

Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.89 GB Disk used: 87.15 GB
Destinations:
HDTOSHIBA [Local]
Total size: 119.69 GB
Total number of backups: 6
Oldest backup: 12/07/2017, 23:48
Last backup: 13/10/2017, 19:20
Size of backup disk: Too small
Backup size 119.69 GB < (Disk used 87.15 GB X 3)

Top Processes by CPU: ⓘ
5% WindowServer
3% kernel_task
1% RTProtectionDaemon
0% fontd
0% SystemUIServer

Top Processes by Memory: ⓘ
548 MB kernel_task
153 MB Pages
126 MB Safari
101 MB Finder
73 MB AppleSpell

Top Processes by Network Use: ⓘ
Input Output Process name
45 KB 29 KB mDNSResponder
13 KB 5 KB netbiosd
9 KB 8 KB apsd
0 B 128 B SystemUIServer

Top Processes by Energy Use: ⓘ
7.72 WindowServer
0.62 opendirectoryd
0.50 EEventManager
0.42 RTProtectionDaemon

Virtual Memory Information: ⓘ
845 MB Available RAM
82 MB Free RAM
3.17 GB Used RAM
762 MB Cached files
52 MB Swap Used

Software installs (last 30 days): ⓘ
EPSON Printer Driver: (installed 2017-09-23)
EPSON Scan: (installed 2017-09-23)
EPSON Software Updater: (installed 2017-09-23)
EPSON Software Updater: (installed 2017-09-23)
EPSON Software Updater: (installed 2017-09-23)
Epson Easy Photo Print: (installed 2017-09-23)
Easy Photo Scan: (installed 2017-09-23)
Epson Connect Printer Setup: (installed 2017-09-23)
Epson Low Ink Reminder: (installed 2017-09-23)
EPSON Printer Driver: (installed 2017-09-23)
Epson Scanner Monitor: (installed 2017-09-23)
Epson Event Manager: (installed 2017-09-23)
Epson Print CD: (installed 2017-09-23)
EPSON Manuals: (installed 2017-09-23)
Epson Customer Research Participation: (installed 2017-09-23)
EPSON Software Updater: (installed 2017-09-29)
Malwarebytes for Mac: (installed 2017-10-12)
ViewNX-i: (installed 2017-10-12)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ
2017-10-15 22:30:01 quicklookd.app Crash [Open]
Cause: quicklookd seems struck trying to quit, crashing
abort() called
2017-10-15 22:16:45 com.apple.WebKit.Networking High CPU use [Open] [Details]
2017-10-13 17:06:33 Preview.app Crash [Open]
Cause: objc_msgSend() selector name: count

Thanks for any help which is appreciated.
franklucky

Did this issue start AFTER you installed the paid version of Malwarebytes? (I don't recommend that because it wastes system resources)

Malwarebytes for Mac have issued an update, version 3.0.3.433. It overcomes this problem and is now compatible with High Sierra. Scroll to the bottom of the page franklucky and click on the download and install on completion .


https://forums.malwarebytes.com/top...ondaemon-a-legit-part-of-malwarebytes/?page=2

Hi Harry,
No the problem did not start after malwarebites as far as I remember, and I tried to update it and it confirms I have the latest version.
But I will uninstall it, just in case that it improves the situation.
I will keep the threat updated.
Thanks frankluky

Hi Ian
the Sierra version is 10.12.6.
Greetings
frankluchy

Just a thought. The MBP has 4GB of memory and a HDD. I noticed that 15 process were killed due to insufficient memory. Also several apps have crashed. There seems to be an app using a lot of CPU time - com.apple.WebKit.Networking. This is a process associated with Safari and webpage validity checking. If you have a lot of webpages open that could be the reason. I would be curious to see how much swapping is going on in the Activity Monitor under memory.

Anyway, you might be seeing the effects of not enough memory (4GB is low, 8GB is better) and possibly a failing HDD - although I am not ready to say that is the issue. If you were to install an SSD drive that would help speed things up as they are much faster than a mechanical HDD. You would also get a boost by adding memory.

Lisa

Hi Lisa,
Thanks for your help,
Since That I have uninstalled malewarebytes, all nikon apps, the macbook is faster and not crashing. I had a lot of wepages open. Then I have used the latest onyx.
But I am considering how it goes to decide about Memory upgrade but it seems a good idea (circa 60-100 Euro).
Thanks again
frankluky