Thank you. Good question. I thought of doing this. Anyhow, English is not my native language and I'm not so tech savvy, so please bare with me if I don't explain it so well.So that we don't repeat what you have already done, how about telling us what you have already tried and that happened when you did?
Do you have any sound from any application, or is it all gone? Any sound if you try a video in a browser?
Also, restart and hold shift down until you get to the login screen or your desktop. This should force the Mac to start up in safe mode.
Well, At this point I would uninstall both of them and then get a fresh download and reinstall. Sounds like something in the app(s) gone wonky.
Tell us about your Mac? Model and year? Anything else connected to it, drives, printers, etc...