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  1. #1
    Kudo for Apple service
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Winchester, VA
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone XS, an iMac, plus ATVs, AWatch, MacMini
    Kudo for Apple service
    I have to give Apple kudos for how they handled my MBP swollen battery. I knew the battery was swelling. The top case was bulging up and the back of the portable was bulging out as well. I made an appointment at the nearest Apple store for the Genius Bar. The genius opened it up and agreed the battery was swelling and that my AppleCare would cover it at no cost.. This was on Thursday at about 3 pm. They said they could not do the repair there, it would have to go to the depot and would take about 5 days. OK, I can live with that. I asked if they would ship to my home instead of back to the store to save me the 60 mile drive and they agreed to do that.

    Today, just two days later, the laptop arrived at my home! It went from Fairfax, VA, to Houston, TX, got repaired and then shipped back to me in Winchester, VA between 3 pm Thursday and 11 am on Saturday.

    That is excellent service!

  2. #2
    Kudo for Apple service
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Nice Jake...a BIG congrats!

    That WAS fast...awesome that it was covered with Applecare...and excellent you didn't need to repeat the 60 mile drive to revisit the Apple Store to pick it up!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3
    Kudo for Apple service
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    As it should be; but seldom is these days. Big plus for Apple.


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