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Kudo for Apple service

Joined
Jan 1, 2009
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Location
Winchester, VA
Your Mac's Specs
MBP 16" 2023 (M3 Pro), iPhone 15 Pro, plus ATVs, AWatch, MacMinis (multiple)
I have to give Apple kudos for how they handled my MBP swollen battery. I knew the battery was swelling. The top case was bulging up and the back of the portable was bulging out as well. I made an appointment at the nearest Apple store for the Genius Bar. The genius opened it up and agreed the battery was swelling and that my AppleCare would cover it at no cost.. This was on Thursday at about 3 pm. They said they could not do the repair there, it would have to go to the depot and would take about 5 days. OK, I can live with that. I asked if they would ship to my home instead of back to the store to save me the 60 mile drive and they agreed to do that.

Today, just two days later, the laptop arrived at my home! It went from Fairfax, VA, to Houston, TX, got repaired and then shipped back to me in Winchester, VA between 3 pm Thursday and 11 am on Saturday.

That is excellent service!
 

pigoo3

Well-known member
Staff member
Admin
Joined
May 20, 2008
Messages
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Location
U.S.
Your Mac's Specs
2017 15" MBP, 16gig ram, 1TB SSD, OS 10.15
Nice Jake...a BIG congrats!

That WAS fast...awesome that it was covered with Applecare...and excellent you didn't need to repeat the 60 mile drive to revisit the Apple Store to pick it up!:)

- Nick
 

IWT


Joined
Jan 23, 2009
Messages
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Location
Born Scotland. Worked all over UK. Live in Wales
Your Mac's Specs
M2 Max Studio Extra, 32GB memory, 4TB, Sonoma 14.4 Apple 5K Retina Studio Monitor
As it should be; but seldom is these days. Big plus for Apple.

Ian
 

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