- Joined
- Jan 1, 2009
- Messages
- 15,507
- Reaction score
- 3,867
- Points
- 113
- Location
- Winchester, VA
- Your Mac's Specs
- MBP 16" 2023 (M3 Pro), iPhone 15 Pro, plus ATVs, AWatch, MacMinis (multiple)
I have to give Apple kudos for how they handled my MBP swollen battery. I knew the battery was swelling. The top case was bulging up and the back of the portable was bulging out as well. I made an appointment at the nearest Apple store for the Genius Bar. The genius opened it up and agreed the battery was swelling and that my AppleCare would cover it at no cost.. This was on Thursday at about 3 pm. They said they could not do the repair there, it would have to go to the depot and would take about 5 days. OK, I can live with that. I asked if they would ship to my home instead of back to the store to save me the 60 mile drive and they agreed to do that.
Today, just two days later, the laptop arrived at my home! It went from Fairfax, VA, to Houston, TX, got repaired and then shipped back to me in Winchester, VA between 3 pm Thursday and 11 am on Saturday.
That is excellent service!
Today, just two days later, the laptop arrived at my home! It went from Fairfax, VA, to Houston, TX, got repaired and then shipped back to me in Winchester, VA between 3 pm Thursday and 11 am on Saturday.
That is excellent service!