Software advice...something like a ticketing system

[Trolle]

I work in airline operations and am trying to improve our workflow.

We do a lot of ad-hoc/short-term stuff, so there is a lot of contracts, set-up, work flows, etc. to be done with each customer. This is a 24 hour operation so we have a lot of people that need to stay in the loop regarding a customer. Right now we are using simple Word/Excel files in a tightly managed file structure. This requires that people have the discipline to open files and read a bunch of stuff; it ends up being easier to ask colleagues about things. Which is not efficient or pleasant for the one Mr.-know-it-all.

I've been thinking of software that can store/manage the process flow. Something that is a depository for the emails, contracts, gives a quick overview of status, etc.

I have no idea where to start. We are thinking like a ticketing system that.

Anyone know where to start such a search? Maybe another forum that discusses software in general? I am only a member here.

 

[Raz0rEdge]

Are you looking for an on-line solution, a locally hosted solution or a solution that runs on each individual's computer? Each of those will yield likely different or overlapping results..

I'm more familiar with developer related tools and have used things like Trac, Mantis, JIRA and so on to track work flow of issues. You could adapt software like JIRA to pretty much do what you need. If you have a process where things go from state to state, person to person, then Kanban streams sound like it might fit your process..

 

[Trolle]

We are not partial to one way or the other. What ever is the most cost effective. We do not have an IT department so we are often limited to off the shelf solutions.

Google search for Kanban streams turned up some software solutions. I can check those out.

We would love to have a "cover sheet" (for lack of a better word) that shows all users all the basic information related to a contract, e.g. contacts, who pays for what, etc. And the ability to upload files, e.g. a contract, so that it can be reviewed if necessary. If it could save emails that would be even better.