- Joined
- Sep 1, 2007
- Messages
- 80
- Reaction score
- 1
- Points
- 8
- Location
- San Francisco, CA
- Your Mac's Specs
- 2016 15" MacBook Pro - 2.7 GHz Quad-Core i7 // 16GB RAM // 512GB SSD // Radeon Pro 460 4GB
My pristine and babied 2016 15" MacBook Pro has been exhibiting a weird behavior for a while now where it will end up restarting itself and displaying the "Your Mac Restarted Because of a Problem" screen a few second after the screen goes to sleep.
It works very reliably when in "desktop/clampshell mode" and when in normal laptop mode connected to the charger. It also works flawlessly in normal laptop mode with nothing connected at all, as long as I don't let it go to sleep. If I leave it there and let it go to sleep without power or my Thunderbolt Dock plugged in, it will reboot/kernel panic.
It began happening with Mojave still installed (I believe), and I figured it couldn't hurt to upgrade to Catalina which would hopefully fix the issue, but it still happens in Catalina, so I'm not sure what to do now. I've tried all the classic reset SMC or NVRAM, Disk Repair, etc. I did a clean install of Catalina by the way.
The one thing that seems to "fix the issue" is booting in to Safe Mode. It can go to sleep and wake up fine while in Safe Mode, it just acts like normal and wakes right back up.
I'm totally out of ideas...do you have any?
Thanks!
Problem Report:
panic(cpu 0 caller 0xffffff7f83938ded): "Failed to complete supporting devices sleep/wake\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedOSSupport/AppleEmbeddedOSSupport-153.0.1/Source/Drivers/AppleEmbeddedOSSupportHost/AppleEmbeddedOSSupportHost.cpp:450
Backtrace (CPU 0), Frame : Return Address
0xffffff81de493bc0 : 0xffffff800053f98b
0xffffff81de493c10 : 0xffffff8000676c15
0xffffff81de493c50 : 0xffffff800066861e
0xffffff81de493ca0 : 0xffffff80004e6a40
0xffffff81de493cc0 : 0xffffff800053f077
0xffffff81de493dc0 : 0xffffff800053f45b
0xffffff81de493e10 : 0xffffff8000cd2d89
0xffffff81de493e80 : 0xffffff7f83938ded
0xffffff81de493e90 : 0xffffff7f83937a58
0xffffff81de493ec0 : 0xffffff80005811d5
0xffffff81de493f40 : 0xffffff8000580d01
0xffffff81de493fa0 : 0xffffff80004e613e
Kernel Extensions in backtrace:
com.apple.driver.AppleEmbeddedOSSupportHost(1.0)[4D1BEE97-C3E9-3A78-A1AE-479B6610F544]@0xffffff7f83936000->0xffffff7f8393bfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[9BA2613C-A129-3EDD-8DC1-2CFF6B62B832]@0xffffff7f810e1000
dependency: com.apple.driver.AppleSMC(3.1.9)[EB9D605D-85B1-3506-8B2E-ABD195817A4F]@0xffffff7f81130000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
19A583
Kernel version:
Darwin Kernel Version 19.0.0: Wed Sep 25 20:18:50 PDT 2019; root:xnu-6153.11.26~2/RELEASE_X86_64
Kernel UUID: 70EDD61F-86EE-3E1B-873F-98D909B78160
Kernel slide: 0x0000000000200000
Kernel text base: 0xffffff8000400000
__HIB text base: 0xffffff8000300000
System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 72590089712
last loaded kext at 48000130298: >!AHIDALSService 1 (addr 0xffffff7f82233000, size 20480)
loaded kexts:
>!AHIDALSService 1
@filesystems.msdosfs 1.10
>!A!BMultitouch 97
@kext.AMDFramebuffer 3.0.0
@kext.AMDRadeonX4000 3.0.0
@kext.AMDRadeonServiceManager 3.0.0
>!AGraphicsDevicePolicy 4.1.46
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 4.1.46
>AudioAUUC 1.70
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.0f8
>!AUpstreamUserClient 3.6.8
>pmtelemetry 1
>AGPM 111.1.18
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>!AHDAHardwareConfigDriver 283.14
>!A!ISKLGraphics 14.0.0
@Dont_Steal_Mac_OS_X 7.0.0
>AGDCBacklightControl 4.1.46
>!AHDA 283.14
@kext.AMD9500!C 3.0.0
>ACPI_SMC_PlatformPlugin 1.0.0
>!ABacklight 170.18
>!AThunderboltIP 3.1.3
>!A!IPCHPMC 2.0.1
>!AGFXHDA 100.1.421
>!AMuxControl 4.1.46
>SMCMotionSensor 3.0.4d1
>eficheck 1
>!AEmbeddedOSSupportHost 1
>AirPort.BrcmNIC 1400.1.1
>!A!ISKLGraphicsFramebuffer 14.0.0
>!A!ISlowAdaptiveClocking 4.0.0
>!AFIVRDriver 4.1.0
>!AMCCSControl 1.12
@filesystems.autofs 3.0
>!AFileSystemDriver 3.0.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!ATopCaseHIDEventDriver 153
@filesystems.apfs 1412.11.7
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 302
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>usb.cdc.acm 5.0.0
>usb.serial 6.0.0
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.IOUSBHostHIDDevice 1.2
>usb.!UiBridge 1.0
>!UAudio 320.47
@kext.AMDRadeonX4100HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.0.0
|IOAVB!F 800.17
>!ASSE 1.0
>DspFuncLib 283.14
@kext.OSvKernDSPLib 529
@plugin.IOgPTPPlugin 800.14
|IOEthernetAVB!C 1.1.0
@!AGPUWrangler 4.1.46
>IOPlatformPluginLegacy 1.0.0
>!ABacklightExpert 1.1.0
>!AHDA!C 283.14
|IOHDA!F 283.14
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IONDRVSupport 558.3
>!AGraphicsControl 4.1.46
>!ASMBusPCI 1.0.14d1
|IO!BHost!CUARTTransport 7.0.0f8
|IO!BHost!CTransport 7.0.0f8
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
@kext.AMDSupport 3.0.0
@!AGraphicsDeviceControl 4.1.46
|IOAccelerator!F2 438.1.23
|IOSlowAdaptiveClocking!F 1.0.0
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!ASMBus!C 1.0.18d1
|IOGraphics!F 558.3
>!AThunderboltEDMSink 4.2.0
>!AThunderboltDPOutAdapter 6.2.3
@kext.triggers 1.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
>!AActuatorDriver 3400.35
>!AHIDKeyboard 209
>!AHS!BDriver 153
>IO!BHIDDriver 7.0.0f8
|IO!B!F 7.0.0f8
|IO!BPacketLogger 7.0.0f8
>!AMultitouchDriver 3400.35
>!AInputDeviceSupport 3400.27
>!AHSSPIHIDDriver 58
>!AThunderboltDPInAdapter 6.2.3
>!AThunderboltDPAdapter!F 6.2.3
>!AThunderboltPCIDownAdapter 2.5.2
>!AXsanScheme 3
>!AHSSPISupport 58
>!A!ILpssSpi!C 3.0.60
|IONVMe!F 2.1.0
>!AThunderboltNHI 5.5.8
>!AHPM 3.4.4
|IOThunderbolt!F 7.4.5
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssGspi 3.0.60
>!A!ILpssI2C 3.0.60
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.11.2
|IOSCSIBlockCommandsDevice 422.0.2
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOUSBMass!SDriver 157.11.2
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 1.0
It works very reliably when in "desktop/clampshell mode" and when in normal laptop mode connected to the charger. It also works flawlessly in normal laptop mode with nothing connected at all, as long as I don't let it go to sleep. If I leave it there and let it go to sleep without power or my Thunderbolt Dock plugged in, it will reboot/kernel panic.
It began happening with Mojave still installed (I believe), and I figured it couldn't hurt to upgrade to Catalina which would hopefully fix the issue, but it still happens in Catalina, so I'm not sure what to do now. I've tried all the classic reset SMC or NVRAM, Disk Repair, etc. I did a clean install of Catalina by the way.
The one thing that seems to "fix the issue" is booting in to Safe Mode. It can go to sleep and wake up fine while in Safe Mode, it just acts like normal and wakes right back up.
I'm totally out of ideas...do you have any?
Thanks!
Problem Report:
panic(cpu 0 caller 0xffffff7f83938ded): "Failed to complete supporting devices sleep/wake\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedOSSupport/AppleEmbeddedOSSupport-153.0.1/Source/Drivers/AppleEmbeddedOSSupportHost/AppleEmbeddedOSSupportHost.cpp:450
Backtrace (CPU 0), Frame : Return Address
0xffffff81de493bc0 : 0xffffff800053f98b
0xffffff81de493c10 : 0xffffff8000676c15
0xffffff81de493c50 : 0xffffff800066861e
0xffffff81de493ca0 : 0xffffff80004e6a40
0xffffff81de493cc0 : 0xffffff800053f077
0xffffff81de493dc0 : 0xffffff800053f45b
0xffffff81de493e10 : 0xffffff8000cd2d89
0xffffff81de493e80 : 0xffffff7f83938ded
0xffffff81de493e90 : 0xffffff7f83937a58
0xffffff81de493ec0 : 0xffffff80005811d5
0xffffff81de493f40 : 0xffffff8000580d01
0xffffff81de493fa0 : 0xffffff80004e613e
Kernel Extensions in backtrace:
com.apple.driver.AppleEmbeddedOSSupportHost(1.0)[4D1BEE97-C3E9-3A78-A1AE-479B6610F544]@0xffffff7f83936000->0xffffff7f8393bfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[9BA2613C-A129-3EDD-8DC1-2CFF6B62B832]@0xffffff7f810e1000
dependency: com.apple.driver.AppleSMC(3.1.9)[EB9D605D-85B1-3506-8B2E-ABD195817A4F]@0xffffff7f81130000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
19A583
Kernel version:
Darwin Kernel Version 19.0.0: Wed Sep 25 20:18:50 PDT 2019; root:xnu-6153.11.26~2/RELEASE_X86_64
Kernel UUID: 70EDD61F-86EE-3E1B-873F-98D909B78160
Kernel slide: 0x0000000000200000
Kernel text base: 0xffffff8000400000
__HIB text base: 0xffffff8000300000
System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 72590089712
last loaded kext at 48000130298: >!AHIDALSService 1 (addr 0xffffff7f82233000, size 20480)
loaded kexts:
>!AHIDALSService 1
@filesystems.msdosfs 1.10
>!A!BMultitouch 97
@kext.AMDFramebuffer 3.0.0
@kext.AMDRadeonX4000 3.0.0
@kext.AMDRadeonServiceManager 3.0.0
>!AGraphicsDevicePolicy 4.1.46
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 4.1.46
>AudioAUUC 1.70
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.0f8
>!AUpstreamUserClient 3.6.8
>pmtelemetry 1
>AGPM 111.1.18
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>!AHDAHardwareConfigDriver 283.14
>!A!ISKLGraphics 14.0.0
@Dont_Steal_Mac_OS_X 7.0.0
>AGDCBacklightControl 4.1.46
>!AHDA 283.14
@kext.AMD9500!C 3.0.0
>ACPI_SMC_PlatformPlugin 1.0.0
>!ABacklight 170.18
>!AThunderboltIP 3.1.3
>!A!IPCHPMC 2.0.1
>!AGFXHDA 100.1.421
>!AMuxControl 4.1.46
>SMCMotionSensor 3.0.4d1
>eficheck 1
>!AEmbeddedOSSupportHost 1
>AirPort.BrcmNIC 1400.1.1
>!A!ISKLGraphicsFramebuffer 14.0.0
>!A!ISlowAdaptiveClocking 4.0.0
>!AFIVRDriver 4.1.0
>!AMCCSControl 1.12
@filesystems.autofs 3.0
>!AFileSystemDriver 3.0.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!ATopCaseHIDEventDriver 153
@filesystems.apfs 1412.11.7
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 302
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>usb.cdc.acm 5.0.0
>usb.serial 6.0.0
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.IOUSBHostHIDDevice 1.2
>usb.!UiBridge 1.0
>!UAudio 320.47
@kext.AMDRadeonX4100HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.0.0
|IOAVB!F 800.17
>!ASSE 1.0
>DspFuncLib 283.14
@kext.OSvKernDSPLib 529
@plugin.IOgPTPPlugin 800.14
|IOEthernetAVB!C 1.1.0
@!AGPUWrangler 4.1.46
>IOPlatformPluginLegacy 1.0.0
>!ABacklightExpert 1.1.0
>!AHDA!C 283.14
|IOHDA!F 283.14
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IONDRVSupport 558.3
>!AGraphicsControl 4.1.46
>!ASMBusPCI 1.0.14d1
|IO!BHost!CUARTTransport 7.0.0f8
|IO!BHost!CTransport 7.0.0f8
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
@kext.AMDSupport 3.0.0
@!AGraphicsDeviceControl 4.1.46
|IOAccelerator!F2 438.1.23
|IOSlowAdaptiveClocking!F 1.0.0
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!ASMBus!C 1.0.18d1
|IOGraphics!F 558.3
>!AThunderboltEDMSink 4.2.0
>!AThunderboltDPOutAdapter 6.2.3
@kext.triggers 1.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
>!AActuatorDriver 3400.35
>!AHIDKeyboard 209
>!AHS!BDriver 153
>IO!BHIDDriver 7.0.0f8
|IO!B!F 7.0.0f8
|IO!BPacketLogger 7.0.0f8
>!AMultitouchDriver 3400.35
>!AInputDeviceSupport 3400.27
>!AHSSPIHIDDriver 58
>!AThunderboltDPInAdapter 6.2.3
>!AThunderboltDPAdapter!F 6.2.3
>!AThunderboltPCIDownAdapter 2.5.2
>!AXsanScheme 3
>!AHSSPISupport 58
>!A!ILpssSpi!C 3.0.60
|IONVMe!F 2.1.0
>!AThunderboltNHI 5.5.8
>!AHPM 3.4.4
|IOThunderbolt!F 7.4.5
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssGspi 3.0.60
>!A!ILpssI2C 3.0.60
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.11.2
|IOSCSIBlockCommandsDevice 422.0.2
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
|IOUSBMass!SDriver 157.11.2
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 1.0