Unassigned files

[diamdebbi]

EtreCheck was completed due to continual beachballing; major issue of two (2) unassigned files being possible malware, do I remove them? Thanks.

 

[pm-r]

major issue of two (2) unassigned files being possible malware, do I remove them? Thanks.

Would it be too much to supply us the full names of those particular "unassigned files"??? And maybe any other assiciated info.

And didn't EtreCheck have any comments about them?

And welcome to mac-forums.





- Patrick
======

 

[chscag]

Better yet, post the results of EtreCheck so we can have a look at what it's telling you.

And, Welcome to our forums.

 

[diamdebbi]

Thanks so much for any assistance; obviously new to the forums and navigation, hopefully the etrecheck report comes through..Report does say excellent, but not so much to me when I have to wait for the spinning wheel for what seems like eternity..

EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-09-15 20:28:33
Download EtreCheck from https://etrecheck.com
Runtime: 2:59
Performance: Excellent

Problem: Beachballing

Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Unsigned files - There are unsigned software installed that could be adware and should be reviewed.

Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro13,2
1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok
BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 131

Video Information:
Intel Iris Graphics 550 - VRAM: 1536 MB
Color LCD

Drives:
disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 250.69 GB
disk1s1 - Macintosh HD (APFS) 250.69 GB (90.71 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.69 GB (23 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.69 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 250.69 GB (2.15 GB used)

Mounted Volumes:
disk1s1 - Macintosh HD 250.69 GB (157.15 GB free)
APFS
Mount point: /

disk1s4 - VM [APFS VM] 250.69 GB (157.15 GB free)
APFS
Mount point: /private/var/vm

Network:
Interface lpss-serial1: LPSS Serial Adapter (1)
Interface lpss-serial2: LPSS Serial Adapter (2)
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 28.16 GB available

System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 6 hours
System Load: 3.54 (1 min ago) 2.24 (5 min ago) 1.81 (15 min ago)

Security:
System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled

Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.ExploreSearchResults.plist
Executable: ~/Library/Application Support/com.ExploreSearchResults/ExploreSearchResults r
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK


32-bit Applications:
28 32-bit apps

System Launch Agents:
[Not Loaded] 7 Apple tasks
[Loaded] 161 Apple tasks
[Running] 124 Apple tasks
[Other] 2 Apple tasks

System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 172 Apple tasks
[Running] 126 Apple tasks

Launch Daemons:
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-22)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2016-11-29)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-01-07)

User Launch Agents:
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-21)
[Loaded] com.ExploreSearchResults.plist (? 0 - installed 2018-09-03)

Internet Plug-ins:
FlashPlayer-10.6: (installed 2018-09-12)
QuickTime Plugin: (installed 2018-08-04)
Flash Player: (installed 2018-09-12)
SharePointBrowserPlugin: (installed 2017-03-14)

Safari Extensions:
Honey.safariextz - Honey Science Corporation - https://www.joinhoney.com (installed 2018-06-16)
Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com (installed 2018-09-09)

3rd Party Preference Panes:
Flash Player (installed 2018-08-27)

Time Machine:
Time Machine Not Configured!

Top Processes by CPU:
Process (count) Source % of CPU Location
WindowServer Apple 21
kernel_task Apple 11
hidd Apple 3
Dock Apple 3
Safari Apple 0

Top Processes by Memory:
Process (count) Source RAM usage Location
com.apple.WebKit.WebContent (6) Apple 2.06 GB
kernel_task Apple 834 MB
mdworker (15) Apple 315 MB
Dock Apple 265 MB
Safari Apple 170 MB

Top Processes by Network Use:
Process Source Input Output Location
com.apple.WebKit.Networking Apple 584 KB 313 KB
mDNSResponder Apple 367 KB 129 KB
biometrickitd Apple 36 KB 12 KB
Safari Apple 10 KB 10 KB
apsd Apple 6 KB 7 KB

Top Processes by Energy Use:
Process (count) Source Energy (0-100) Location
WindowServer Apple 9
Dock Apple 7
hidd Apple 1
launchd Apple 1
bluetoothd Apple 0

Virtual Memory Information:
Available RAM 1.80 GB
Free RAM 91 MB
Used RAM 6.20 GB
Cached files 1.72 GB
Swap Used 415 MB

Software Installs (past 30 days):
Name Version Install Date
Gatekeeper Configuration Data 154 2018-09-10
Adobe Flash Player 31.0.0.108 2018-09-12

Diagnostics Information (past 7 days):
2018-09-15 14:10:53 com.apple.WebKit.WebContent CPU
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


End of report

 

[chscag]

The unsigned software is okay. Apparently, EtreCheck is misreading legal files that are needed. Mainly, Microsoft Office.

You are using a lot of memory as indicated in the report and that is probably causing "paging" to occur. Paging means that virtual memory is being used as applications are paged in and out when real memory runs short. Likely being caused by running Adobe software alongside Microsoft Office. Both are memory hogs. (Virtual memory uses drive space in lieu of real memory; "paging".)

You also may be running short on drive space. Your SSD is only 256GB and that can fill up quite fast. You need to keep track of that.

And... please start making backups! Time Machine is included with your MacBook Pro and should be used to make backups. Buy an external hard drive and set it up for Time Machine. If you need help with that, just ask. Backups are important and can save your valuable data in case something should go wrong with your MacBook Pro.

 

[pm-r]

Backups are important and can save your valuable data in case something should go wrong with your MacBook Pro.

May I correct that to say "when something serious does goes wrong"…

It's just a matter of time usually…




- Patrick
======

 

[diamdebbi]

I will definitely start with the backups. What would be the best way to free up my drive space? My macbook is basically used for my work documents and of course photos. I have a large mac desktop also, would it beneficial to keep most of the storage on the desktop instead? Thank you for all of the help !

 

[gsahli]

On the desktop Mac is one option. If the photos are important to you, it would be smart to save them in two different places, like Time Machine plus another external drive just for photos and documents.

 

[pm-r]

I will definitely start with the backups. What would be the best way to free up my drive space?

That's basically just a type of "housekeeping". And basically you know what you want or need to keep and maybe you need to purchase another drive for storage or archives.

You may even need another additional external hard drive for your current backup.

Your Mac OS comes with the included Time Machine that many will recommend and many others, including myself, will recommend using Carbon Copy Cloner (CCC).





- Patrick
======

 

[diamdebbi]

Thank you! I would definitely purchase, but I am a little concerned with the reviews of being a scam and the suit filed a few years ago, I believe, on Mackeeper, do you know if that was remedied?

 

[diamdebbi]

Thank for your help, I will do that !!

 

[pm-r]

Thank you! I would definitely purchase, but I am a little concerned with the reviews of being a scam and the suit filed a few years ago, I believe, on Mackeeper, do you know if that was remedied?

Most knowledgeable users will still definitely suggest NOT installing Mackeeper.





- Patrick
======