Client brought me a Macbook Pro. It appears to be about 3-5 years old (RAM isn't soldered onboard.) and is running 10.10.
The laptop initially booted to the login screen, but I could not log into the primary user account. The login progress bar will make it about 1/3rd of the way and just stop. I've let it run overnight with no change. I can access the guest account easily, but only use Safari.
The drive does have encryption enabled (Filevault, I'm assuming). I've tried a few HD tests and it passes, so I am fairly sure the issue is with the encryption. Have booted to recovery mode and used Disk Utility. No problems mounting, unlocking, verifying, or repairing the drive via this method. However, nothing changed during a the normal boot.
There is an option to "turn encryption off" from the drive in Disk Utilities, but after trying that, the laptop fails to boot at all. It is stuck on the initial Apple logo loading screen and the bar makes it about 1/3rd before freezing, as before.
Have tried all the basics(resetting PRAM, SMC, safe boot, etc) without any luck. Plugging the drive into another Mac, either as an internal or external drive, throws up a kernel panic.
The only success I've had is booting the Macbook from an different external hard drive. I am able to access the internal drive's files without issue via Finder.
What else can I try?
The laptop initially booted to the login screen, but I could not log into the primary user account. The login progress bar will make it about 1/3rd of the way and just stop. I've let it run overnight with no change. I can access the guest account easily, but only use Safari.
The drive does have encryption enabled (Filevault, I'm assuming). I've tried a few HD tests and it passes, so I am fairly sure the issue is with the encryption. Have booted to recovery mode and used Disk Utility. No problems mounting, unlocking, verifying, or repairing the drive via this method. However, nothing changed during a the normal boot.
There is an option to "turn encryption off" from the drive in Disk Utilities, but after trying that, the laptop fails to boot at all. It is stuck on the initial Apple logo loading screen and the bar makes it about 1/3rd before freezing, as before.
Have tried all the basics(resetting PRAM, SMC, safe boot, etc) without any luck. Plugging the drive into another Mac, either as an internal or external drive, throws up a kernel panic.
The only success I've had is booting the Macbook from an different external hard drive. I am able to access the internal drive's files without issue via Finder.
What else can I try?
