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  1. #1
    Page Border Bug in Microsoft Word for Mac?
    macOS Mojave 10.14.2 (latest version)
    Microsoft Word for Mac 16.20 (181208) (latest version)

    Format > Borders and Shading > Page Border

    When selecting an "Art" border that is black and white (and thus allows a solid color to be applied), the color you select does not apply, applies a different color than the one selected, or even applies a different color behind the border. I've already reported this to Microsoft, but just wondering if I'm the only one experiencing this issue or if any of you out there can reproduce this?

    Here are some examples:

    1. Color does not apply at all




    2. Different color applies than the one selected
    (and in this case applies in an inconsistent way)

    Color A


    Color B


    Color C


    3. Different color than selected applies behind the border

    -Jonathan
    iMac (27-inch, Late 2012) - 2.9 GHz Intel Core i5
    MacBook Air (13-inch, Mid 2012) - 1.8 GHz Intel Core i5

  2. #2
    If anyone reading this would be kind enough to check if their copy of MS Word for Mac is doing the same thing (and confirm their macOS and MS Word for Mac versions), I'd be most grateful. Also, I've reported bugs (especially in MS PowerPoint for Mac) to Microsoft years ago that are still not fixed (example), so if any of you know if there's a way to get around this issue, that would be awesome!
    -Jonathan
    iMac (27-inch, Late 2012) - 2.9 GHz Intel Core i5
    MacBook Air (13-inch, Mid 2012) - 1.8 GHz Intel Core i5

  3. #3
    Page Border Bug in Microsoft Word for Mac?
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,034
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    Well Jonathan,

    Although not really having a clue as to what I was doing, I followed what you were doing - and, sorry for you, I got the colours matched exactly correct. Of which is a screen shot below. All my colours matched yours although I've just shown the one screenshot.

    My specs are shown under my avatar. Word on my iMac is part of Office for Mac 2011.

    Screen Shot 2019-01-14 at 1.37.39 pm?.png

    Don't know how I can help further, but more than willing to try.

    Ian
    Ian

  4. #4
    Page Border Bug in Microsoft Word for Mac?
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    5,651
    Your Mac's Specs
    L2014 Mac mini macOS Mojave, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Ian, maybe you have printer selected for use?

    Jonathan, maybe you have your printer selected, but it's set up as black & white only print option?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  5. #5
    Page Border Bug in Microsoft Word for Mac?
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    5,244
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone XS, an iMac, plus ATVs, AWatch, MacMini
    I just tried it with Word 16.20 (181208) from Office 365, updated from Microsoft, on my MBP with Mojave 10.14.2 and I get exactly what usagora did, wrong colors or no colors. And my printer is set up properly as a color inkjet printer. So the problem is real. Now, what is causing it?
    Jake

  6. #6
    Page Border Bug in Microsoft Word for Mac?
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,034
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    Quote Originally Posted by ferrarr View Post
    Ian, maybe you have printer selected for use?

    Jonathan, maybe you have your printer selected, but it's set up as black & white only print option?
    Good question, Bob. As it turns out, my printer is set to default, which is Colour.

    You'll have to educate me here - I don't see how a printer setting would matter if you are working within Word and your printer is in Idle Mode (standby).

    Anyway, there clearly is a problem. And believe me, I haven't a clue. All I did was replicate Jonathan's settings, having never needed to do this before.

    Ian
    Ian

  7. #7
    Page Border Bug in Microsoft Word for Mac?
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    5,651
    Your Mac's Specs
    L2014 Mac mini macOS Mojave, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    It had to do with "Page Setup". back when I had my G4, using Office for Mac 2004, I came across this issue at home, but not at work.

    So in this instance, I thought it might have to do with what is selected in Page Setup or Printer Setup in M$ Office?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  8. #8
    Thank you everyone for the responses! I should have mentioned a couple things. I do not use page borders very often. The only time I use them is for two certificates I print out for a class I teach. The last time I printed them would have been May 2018 and at that time in whatever version of Word I was running then (would have been the most current version of Word for Office 365 available at that time), they were still fine. And I have used these same certificates for many years (going back to when I was using Office 2011) without issue. When I opened one of these certificates on Sunday, January 6, 2019, I noticed the border had lost its color and then upon investigation discovered the bug I described in the OP. So the bug was introduced between May 2018 and January 2019. Nothing has changed in my setup (including printer settings) except my macOS version and MS Word for Mac version.

    Jake was able to reproduce this with the same version of macOS and Word that I have. I'd be curious if anyone running the most current version of Word on a previous macOS version (High Sierra or earlier) is also experiencing the same issue.
    -Jonathan
    iMac (27-inch, Late 2012) - 2.9 GHz Intel Core i5
    MacBook Air (13-inch, Mid 2012) - 1.8 GHz Intel Core i5

  9. #9
    I'm happy to report that in the latest release of MS Word for Mac, 16.21 (190115), this bug has been fixed!
    -Jonathan
    iMac (27-inch, Late 2012) - 2.9 GHz Intel Core i5
    MacBook Air (13-inch, Mid 2012) - 1.8 GHz Intel Core i5

  10. #10
    Page Border Bug in Microsoft Word for Mac?
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,034
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    Great news, Jonathan.

    Ian
    Ian

  11. #11
    Page Border Bug in Microsoft Word for Mac?
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    25,061
    Your Mac's Specs
    iMac, i7 4GHz, 32GB memory, 1TB Blade, OS X.14.2 Mojave,
    Also fixed was that darn message about accessing Keychain!
    Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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