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Thread: Mail puzzle.

  1. #1
    Mail puzzle.
    leedslad's Avatar
    Member Since
    Apr 27, 2015
    Leeds. West Yorkshire. UK.
    Your Mac's Specs
    Late 2012 21.5" iMac. and a Mini iPad 2.
    Mail puzzle.
    I have a strange problem with Mail. Normally everything works just fine, but if my wife sends me mail it goes straight into the junk folder. It would be funny 😂 but itís a bit of a nuisance. Iíve made her a VIP but it still happens so I hope that someone can help me solve this problem.

  2. #2
    Mail puzzle.
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    Hi John, and welcome.

    Can you guide us a little? Who is your ISP, which Mac model have you and which Operating System (OS) is it running. And is your email IMAP or POP3?

    If, for example, your ISP was BT/Yahoo (, you only need to log in to the BT website, click on Spam, click on your wife's email and then on "Not Spam". That's because it's your email provider that's making the decision. This is particularly true with IMAP accounts - hence the question.

    If it was simply a question of training Mail, that would be obvious.

    If you can share the info requested above, we can be more specific.


  3. #3
    Mail puzzle.
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Brentwood Bay, BC, Canada
    I’ve made her a VIP but it still happens so I hope that someone can help me solve this problem.

    It sounds to me like you've got a mail rule set up that you need to go through and change.

    You should go through all your other Mail preferences Mail message handling options as well, and also make sure to have her added to your Contacts list.

    - Patrick

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