iPad 2018 issue found

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Hey guys. Hope you're are doing good. Newbie here. iPad Mini 4 user for a year almost. A few days ago bought me an iPad 9.7 2018 (6th gen, WiFi only) too. Noticed that it gets considerably hot in the region below where the A10 Processor is located (as depicted in the picture linked below for clarity) like when doing tasks such as casual browsing (Safari), Twitch streaming, Youtube, etc.

Guess "considerably" here could be a relative term. I use all of my devices with no cover/cases. Haven't felt the same issue with the iPad Mini 4 even with its thin and small body. Also, have no clue whether it's a normal phenomenon with the current gen entry-level 9.7 iPads. Played some graphics intensive games to find out this abnormality in the region being hot. As expected it pumped up the temperature on the region of A10 processor. But I don't get it why there is a rise in temperature around the region of WiFi/Bluetooth module & Touchscreen controller during the usage of other apps. Does anybody have any idea of this? Any iPad users experiencing the same?

Though I don't have a thermal image of the device to prove my point. I did reinforce my doubt with the help of people I shared the device with. I also have a few days left if in case I want to exchange the device. Again, if exchanging is the only way I don't know how will I be able to prove the issue to the guys in the store for a new device. Please help a sister in concern.*

Link:
https://imgur.com/a/kv22NzE
ipad_heating_O7vxOO.jpg
 
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Raz0rEdge

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Apple has a 14 day refund policy, so if you are within that period and aren't satisfied with the iPad, don't bother diagnosing it. Just take it back and get a refund. You can now try to purchase another iPad 9.7 and see if it has the same issue, if it does, then it's likely how they all are.
 
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A few days ago bought me an iPad 9.7 2018 (6th gen, WiFi only) too. Noticed that it gets considerably hot in the region below where the A10 Processor is located (as depicted in the picture linked below for clarity) like when doing tasks such as casual browsing (Safari), Twitch streaming, Youtube, etc.


As ashwin mentioned, just return it and do so soon and before your allowable Apple return-time expires.

I'll be surprised if they even show any interest in the "found problem".




- Patrick
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I've always used all my iDevices with cases, so there is no issue with my 1st gen 12.9" iPad Pro.
 

IWT


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Agree with all others. Return for full refund and buy again.

But I wonder what "considerably hot" means. Please don't for a minute think I am being sarcastic. All iPads warm up a bit in the region you mentioned after any usage over a period of time. If you're talking warm, not a problem. If you're talking "hot, you can barely touch it" then that is not right.

As you are worried and this is your first full sized iPad, return it for full refund and get a new one.

Between my wife and I, we've had maybe 6 iPads. Warm, yes, burning hot, never.

Ian
 
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Between my wife and I, we've had maybe 6 iPads. Warm, yes, burning hot, never.

Ian



Contrary to some reports out in the wild stating that both of you have apparently been "hot" several times. Just in case there was any confusion. :Smirk:




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IWT


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Contrary to some reports out in the wild stating that both of you have apparently been "hot" several times. Just in case there was any confusion. :Smirk:




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Oh Patrick, you mustn't believe everything you read in the papers. It turned out we had left the electric blanket on:):Blushing::Lips-Are-Sealed:

Ian
 
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Oh Patrick, you mustn't believe everything you read in the papers.


OK Ian. I know what you're saying.

I still have a few relatives living over there and take a peek at some of the UK online newspapers and some are still quite over the top regarding their content and many are way past what the News Of The World used to publish or is it still running???




- Patrick
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News Of The World

Died several years ago amid huge scandal re hacking into peoples' phones.

Ian
 
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Died several years ago amid huge scandal re hacking into peoples' phones.

Ian


Oh right, but not too surprising.

The surprising part I guess is that they actually got caught or at least with enough evidence to prove them guilty.




- Patrick
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chscag

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emily:

Don't mess with it. Just return it as advised above. It's up to you if you wish to try another one or not. If the new one you get acts the same way, then it's likely that all will be that way as Ashwin pointed out.

And Welcome to our forums.
 
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Don't mess with it. Just return it as advised above. It's up to you if you wish to try another one or not.


+1, agree!!!

And just an additional thought, aren't there some even newer 2018 iPad models possibly being released in a month or two???

Of course, they could have some quirky problems as well!!! :Smirk:






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chscag

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And just an additional thought, aren't there some even newer 2018 iPod models possibly being released in a month or two???

Typo alert! :)
 
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I also agree to everyone's suggestion, that you should return your iPad, get a full refund and buy a new one. It's a consumer right to return a faulty product and get a refund or a replacement. So, just ask for a replacement and see if it has the same issue, then it's probably how they all are.
 
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It's a consumer right to return a faulty product and get a refund or a replacement.



That actually may depend on your "consumer rights" and where you live. Not all countries or companies have the same policy.

Just thought I'd mention the fact. :Smirk:




- Patrick
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chscag

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Patrick is correct. The right to return a defective item depends on where you live and the length of time you owned the product.

By the way, new iPads for 2018 I believe will be the Pro models. Rumor has it that the new Pro models will come with Face ID, no headphone jack, and a thinner bezel. Display size may be the same but will appear larger due to the thinner bezel.
 
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iPad issue follow-up

Hey guys. It's Emily again. This is a follow-up to this thread: http://www.mac-forums.com/ipad-hardware-and-accessories/346909-ipad-2018-issue-found.html

First of all thanks for all your suggestions and replies in the original thread. Probably should have made it clear in the first place itself that, I didn't purchase the iPad from an Apple Store. So obviously the replacement/refund process will be complicated since it's from a reseller.

When I approached the reseller, they asked me to get a diagnostic report from Apple and then approach them back for an exchange/refund if anything problematic as I experienced is mentioned in the report and they did warn me that the whole process can take up to 15 days from the Apple's side.

When I consulted some of my friends regarding this, they said, most likely Apple's gonna take about a week just to tell me that the device is perfectly alright. I feel helpless now. At least if I had something like a portable thermal imaging camera thingy to prove my point it would have been a lot easier. I won't ever repeat the mistake of not purchasing the device online from the Apple store for a simple & quick refund process. What do you guys say? I gotta live with this faulty device?
ipad_heating_O7vxOO.jpg
 
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The retailer seems to be doing the right thing. Buying direct from Apple won't guarantee an immediate refund/exchange as they will always want to examine the device. It's common in the UK for Apple products to be sold in places other than the Apple Store. I bought both my iPhone and iPad from John Lewis who give a 2-year warranty as standard which saves buying Apple Care.
 

chscag

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@emily:

Thanks for following up on your original post. We combined your threads together here. Always post back to the original thread when the subject is the same. Thanks.
 

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