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  1. #1
    Wiping iPads w/o passwords - owner passed away
    Hello, good people of Mac Forums...

    I'm not exactly a beginner (got my first Mac 30 years ago), but I'm not super techie and I'm in an unfamiliar situation. My father passed way recently and I need to completely erase his two iPads. I only have the passcode for one of them, and I don't have his Apple ID password (even he lost track of it). Is this something that can be accomplished with an appointment at my local Apple Store?

    Thanks in advance for any advice...

  2. #2
    Wiping iPads w/o passwords - owner passed away
    Raz0rEdge's Avatar
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    For the iPad for which you have the password/passcode, you can go to Settings->General->Reset and choose Erase All Contents and Settings to basically return the iPad back to when it was bought new. For the other one, the Apple Store can absolutely do the reset, only if you can prove ownership of the iPad.

    If you don't want to go the Apple Store route, I found a link here but totally cannot vouch for the application.
    --
    Regards
    ...Ashwin


  3. #3
    Wiping iPads w/o passwords - owner passed away
    chscag's Avatar
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    Welcome to our forums.

    You should be able to recover the one iPad that you have the passcode for. However, you will need to somehow show proof of ownership for it... perhaps your late Father's purchase receipt. Your late Father's Apple ID could very well be his email address. I'm not sure if you attempt to erase and reset that it will ask for an Apple ID and password. You can try as Ashwin suggested above.

    The second iPad that you do not have the pass code for is a dead end. Apple will not unlock that under any circumstance unless it's national security related. You might remember the big deal over the iPhone pass code from the San Bernardino shootings some years ago.

  4. #4
    Thanks Raz0rEdge and chscag. I was mostly concerned about the one without the passcode... what a shame!

  5. #5
    Wiping iPads w/o passwords - owner passed away
    pm-r's Avatar
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    I was mostly concerned about the one without the passcode... what a shame!

    Hmmm...??? Without getting into the the nefarious sites or their possible methods, a quick Google search seems to provide a whole bunch of hits that give the impression that they should work.

    Worth a try anyway.
    How to Wipe an iPad to Factory Settings Without a Passcode
    How to Wipe an iPad to Factory Settings Without a Passcode | Chron.com

    and lots more:
    wipe ipad without passcode - Google Search

    Certainly worth a try, and I'd also double check with Apple just in case.



    - Patrick
    ======

  6. #6
    Wiping iPads w/o passwords - owner passed away
    chscag's Avatar
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    Patrick:

    You're forgetting that he does not have his late Father's Apple ID and password. He will need both to get the iPad working even if the wipe is successful.

    And as far as Apple assisting... several folks over in MacRumors have confirmed that Apple will not unlock a device with a forgotten passcode even if you have a receipt saying that it's yours.

  7. #7
    Wiping iPads w/o passwords - owner passed away
    ferrarr's Avatar
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    If they have the passcode for one of the devices, then they should be able to access the Apple ID on that device. Then they should* also be able to get the password from the Passwords & Accounts, in Settings.

    * provided the father did save passwords there.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  8. #8
    Wiping iPads w/o passwords - owner passed away
    badshoehabit's Avatar
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    Quote Originally Posted by Notchka View Post
    Thanks Raz0rEdge and chscag. I was mostly concerned about the one without the passcode... what a shame!
    Try the same password as for the other.
    Sue

    If the shoe fits, buy it in every colour.

  9. #9
    Thank you for all the input, everyone. One has a 4 digit code, the other 6 digits. He changed, but did not update/save, his Apple password. Fortunately it's not an urgent matter... I just wanted to erase the iPads and hoped it was an uncomplicated, convenient process.

  10. #10
    Wiping iPads w/o passwords - owner passed away
    chscag's Avatar
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    Sorry we couldn't be of more help. Apple, ever since the San Bernardino incident has tightened up their security with regard to passcodes. Their policy now is that they will not unlock any device that the passcode is not known or forgotten.

    If we can be of further assistance, don't hesitate to call upon us.

    Regards from the staff.

  11. #11
    Wiping iPads w/o passwords - owner passed away
    ferrarr's Avatar
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    Quote Originally Posted by Notchka View Post
    Thank you for all the input, everyone. One has a 4 digit code, the other 6 digits. He changed, but did not update/save, his Apple password. Fortunately it's not an urgent matter... I just wanted to erase the iPads and hoped it was an uncomplicated, convenient process.
    Don't forget there is this, If you forgot your Apple ID password - Apple Support.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  12. #12
    Wiping iPads w/o passwords - owner passed away
    pm-r's Avatar
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    My eldest son (an AASP) tells me, at least if one was living in Canada and there is a proper proof of purchase or reciipt, they may reset the iDevice to "Factory New" if Apple's Customer Support agrees to do so. The POP must be original purchase from an authorized reseller (not seconds hand).

    He also mentioned that a legal Death Certificate (notarized) may be required.

    Man, talk about brutal and secure, but they do stress how they honour one's privacy!!! But maybe worth a call to Apple Customer Care just in case.

    Otherwise, I guess it's a waste of a nice iPad and heading for the recyclers.



    - Patrick
    ======
    Last edited by pm-r; 09-16-2019 at 03:31 PM.

  13. #13
    Wiping iPads w/o passwords - owner passed away
    chscag's Avatar
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    if Apple's Customer Support agrees to do so. The POP must be original purchase from an authorized reseller (not seconds hand).
    According to several threads over at MacRumors, Apple's policy is to NOT unlock any iDevice that the passcode is unknown or forgotten. The threads and anecdotes of those involved are reliable as they quoted actual Apple replies from Customer Support.

    Of course no one can say that Apple won't change their policy in the future, but after the way that Tim Cook replied to the FBI and then even to NSA, I doubt that is going to happen. You might remember that the US government had to use an Israeli firm to unlock the San Bernardino terrorist's iPhone.

    We all have opinions on this but ultimately it's going to be up to Apple.

  14. #14
    Thank you –– I started to try to retrieve his Apple password, but it looked like it would involve a text to his iPhone, which no longer has service. Dad almost exclusively bought certified refurbs... I tried to open his purchase history, but the Apple password thing came up again. I considered the possibility of taking an original death certificate AND a copy of his will AND the official release of his personal property to me, but geez... I started to get really uncomfortable about the whole thing. I appreciate this level of security when it comes to my own Apple devices! If I end up having to destroy these iPads, I'll have to have a little ceremony for them.

  15. #15
    Wiping iPads w/o passwords - owner passed away

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    I have 4 digit and 6 digit codes and was advised for ease of remembering to just add two zeros to the end or beginning of the 4 digit code that I have already memorized. Canít hurt to try.


    Sent from my iPad using Mac-Forums

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