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  1. #1
    Apple Store Problem?
    Willabong's Avatar
    Member Since
    Mar 08, 2015
    Posts
    60
    Your Mac's Specs
    iMac 27" 2009 16 gig ram - Macbook Pro 2012 16 gig ram - iPad Air series 5 2017.
    Rep Power
    5
    Apple Store Problem?
    I own an older iMac running El Capitan.
    My problem is that I cannot get the App Store to display any screen info (no Apps visible (just a white screen with the "A" App store logo in the centre)? In the top left corner there is an animated spinning dots on the menu bar. I have some updates ready for download, but cannot get the "Updates" button to display them.
    I am signed in correctly and have several times force closed the store and re-opened it, but the spinning dots are still present and nothing can be accessed? So far I have waited over half an hour and still nothing loads?
    Any idea how to fix this would be welcome!

  2. #2
    Apple Store Problem?
    Willabong's Avatar
    Member Since
    Mar 08, 2015
    Posts
    60
    Your Mac's Specs
    iMac 27" 2009 16 gig ram - Macbook Pro 2012 16 gig ram - iPad Air series 5 2017.
    Rep Power
    5
    Problem solved! It took several re-starts, but App store now working again! Probably something in the App store module didn't load correctly the first time?

  3. #3
    Apple Store Problem?
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,884
    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
    Rep Power
    19
    Thank you very much for posting back.. So important for others who might get a similar problem

    Rebooting a Mac is one of the very first things we often recommend.

    Ian
    Ian

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