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  1. #1
    I think I've been hit with malware.

    Member Since
    Jan 17, 2013
    Location
    Bribie Island Qld Australia.
    Posts
    273
    Your Mac's Specs
    iMac, 21.5",OSX, Mojave Late 2012. Processor 2.7 GHz Intel Core i5. Memory 8GB. + macbook
    Rep Power
    7
    I think I've been hit with malware.
    I'm on my macbook air with Sierra 10.12.6 and downloaded an update for flash player. I then had all these pop up windows and finished up with "searchitnow.info." I can't find it in app's and I've looked around for a solution but every site I've been on wants me to buy software to get rid of it. I've got 'Malwarebytes' but not sure what to do with it. I'd be glad to get some advice.
    I updated Malwarebytes and scanned. It came up with a list, but I'm not sure if I should delete everything on it and I can't get a screen shot to upload on to the site. It's only 111Kb.
    Last edited by hoody; 03-22-2019 at 10:27 PM. Reason: Extra info.
    Pete.

  2. #2
    I think I've been hit with malware.
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
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    25,200
    Your Mac's Specs
    iMac, i7 4GHz, 32GB memory, 1TB Blade, OS X.14.6 Mojave,
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    31
    Many of us do not even consider using Flash and there is constantly hoax updates about for bogus Flash software. You have Malwarebytes for Mac in the Applications Folder? Double click and run Scan.
    Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3
    I think I've been hit with malware.

    Member Since
    Jan 17, 2013
    Location
    Bribie Island Qld Australia.
    Posts
    273
    Your Mac's Specs
    iMac, 21.5",OSX, Mojave Late 2012. Processor 2.7 GHz Intel Core i5. Memory 8GB. + macbook
    Rep Power
    7
    My last post to you disappeared after I'd posted it! Anyway I went back to Malwarebytes and ran another scan, this time it came up clean, so I assume it's cleared all the things it found, and not found anything else. Safari seems to be all right, but Google Chrome and Firefox both still have it. I don't want to simply make something else like Google my default browser, because I think that means that this thing will still be somewhere on my computer. Do you think I'm right?
    Pete.

  4. #4
    I think I've been hit with malware.
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    30,104
    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
    Rep Power
    38
    On Firefox and Chrome check for PlugIns or Extensions and if you see any that you never installed remove them.

  5. #5
    I think I've been hit with malware.
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,975
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    Safari seems to be all right, but Google Chrome and Firefox both still have it. I don't want to simply make something else like Google my default browser, because I think that means that this thing will still be somewhere on my computer. Do you think I'm right?

    Shutdown and then bootup and try using all your browsers and see it they seem clear of any "extras".

  6. #6
    I think I've been hit with malware.

    Member Since
    Jan 17, 2013
    Location
    Bribie Island Qld Australia.
    Posts
    273
    Your Mac's Specs
    iMac, 21.5",OSX, Mojave Late 2012. Processor 2.7 GHz Intel Core i5. Memory 8GB. + macbook
    Rep Power
    7
    Tried looking for extensions and/or plugins that I don't want but didn't see any.
    I also did the shutdown and restart several times, but that made no difference either.
    Pete.

  7. #7
    I think I've been hit with malware.
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,079
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
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    Hoody, I have been presented with this problem a couple of times over the years and my solution has been to completely remove the browser (in my case Firefox) then download a fresh copy and reinstal.
    There are two issues with doing this:
    You need to ensure you have removed all of the app's files. I use Clean My Mac3 for this but App Trap should do the job.
    You need to be logged into either Google or Mozilla and ensure your preferences, bookmarks, extensions and passwords are all saved. I do not save my History.
    So when you install the new copy logging in should load all of your saved data.
    You might also like to try running DetectX Swift. It is a little more complex than Malwarebytes but it might solve the problem if it's a Malware issue.



    Sent from my iPad using Mac-Forums
    I used to be conceited but now I'm perfect.

  8. #8
    I think I've been hit with malware.
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
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    Quote Originally Posted by hoody View Post
    Tried looking for extensions and/or plugins that I don't want but didn't see any.
    I also did the shutdown and restart several times, but that made no difference either.

    Try these:
    https://howtoremove.guide/searchitno...mac-uninstall/
    http://www.computips.org/remove-sear...info-from-mac/

    or
    https://www.google.com/search?q=Mac+...hrome&ie=UTF-8



    - Patrick
    ======

  9. #9
    I think I've been hit with malware.
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    6,327
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone XS, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    26
    And if you still want to use Flash, you should ONLY update it from the System Preferences panel for Flash. Never click on any box offered by any website.
    Jake

  10. #10
    I think I've been hit with malware.
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,503
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Rep Power
    13
    I prefer only using Chrome if Flash is needed. Chrome updates Flash within its regular updates/upgrades, this way there is no need for me to do it.

    I never install Flash or Java on my Macs.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  11. #11
    I think I've been hit with malware.
    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,955
    Your Mac's Specs
    iPad Pro 12.9 latest iOS
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    15
    +1 for Bob’s advice.

    and the golden rule with regards to updates is still valid :
    “ if you did not specifically went looking for it, don’t install it. “

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  12. #12
    I think I've been hit with malware.
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,079
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
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    14
    Yes, I agree with Bob as well. I don't know how many times I've had notifications that i need to update Flash on sports sites in particular. I always ignore it and usually the notification goes away after a minute and the content plays as expected.
    I used to be conceited but now I'm perfect.

  13. #13
    I think I've been hit with malware.

    Member Since
    Jan 17, 2013
    Location
    Bribie Island Qld Australia.
    Posts
    273
    Your Mac's Specs
    iMac, 21.5",OSX, Mojave Late 2012. Processor 2.7 GHz Intel Core i5. Memory 8GB. + macbook
    Rep Power
    7
    Thanks for all the replies.
    Rod, I've downloaded and used Malwarebytes for a free trial of the full version and it got rid of some stuff, but I'm not sure what. It now comes up clean, but I've still got this malware. I've also tried the trial version of Clean My Mac 3 which found one threat described as adware. If I bought the full version, I'm wondering if it would solve this problem or am I hoping for the impossible? Answering my own question, yes probably.
    Patrick,
    I've looked through those and tried them but got nowhere, thanks.
    Jake & Bob,
    No more flash for me (when I get this sorted out) and I haven't had Java for ages.
    McBie,
    Yes I slipped up badly there, but it won't happen again.
    All I want to do now is get this thing cleaned off my macbook.
    Last edited by hoody; 03-23-2019 at 07:56 PM. Reason: Spelling.
    Pete.

  14. #14
    I think I've been hit with malware.
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,079
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
    Rep Power
    14
    I fully understand your frustration. Most of us on these forums have had similar problems from time to time and if you have the time and interest you will solve the problem. If however you don't have the time or interest and don't want to take the repair shop route then you could make a full Time Machine backup and reinstall the operating system from the Restore Partition using TM to restore folders and personal data. The down side is it takes a while to set up the way it was.
    I think I would try uninstalling your browsers and reinstalling them first. You can export all of your bookmarks to Safari for safekeeping and reload them to the reinstalled versions.


    Sent from my iPhone
    I used to be conceited but now I'm perfect.

  15. #15
    I think I've been hit with malware.

    Member Since
    Jan 17, 2013
    Location
    Bribie Island Qld Australia.
    Posts
    273
    Your Mac's Specs
    iMac, 21.5",OSX, Mojave Late 2012. Processor 2.7 GHz Intel Core i5. Memory 8GB. + macbook
    Rep Power
    7
    Rod,
    Thanks again. I tried Detectx Swift but I don't know what to delete. Here's a screen shot of the result. If I can't sort it out from here, it'll have to be the apple store Screen Shot 2019-03-25 at 08.29.22.jpg
    All the help so far is much appreciated.
    Pete.

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