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  1. Replies
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    Somehow, your iPad has forgotten your Apple ID. ...

    Somehow, your iPad has forgotten your Apple ID. One of the hazards of letting a device sit unused for long periods of time.

    You could try DFU Restore to see if that will remove the lock, however,...
  2. Moved here to Mac OS Apps and Games.

    Moved here to Mac OS Apps and Games.
  3. Replies
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    As noted, AV software will not help with identity...

    As noted, AV software will not help with identity theft. You might want to look at identity theft protection.

    Best Identity Protection of 2019
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    With regard to Rod's questions in post # 3, we...

    With regard to Rod's questions in post # 3, we have found that most folks who purchase a second hand machine do not wipe it and do a clean install. Usually it's because the second hand machine came...
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    That sure is strange. Generally, the passkey...

    That sure is strange. Generally, the passkey will fail and then it will ask for your Apple ID and Password. Do you by chance have another Apple ID that you have used in the past?
  6. I'm wondering if your Time Machine backup is...

    I'm wondering if your Time Machine backup is corrupt? Normally, with Mail open Time Machine will immediately show the Mail content, folders, and so forth just as Ian pointed out.

    There have been...
  7. @royalpei: I can't speak for Patrick directly,...

    @royalpei:

    I can't speak for Patrick directly, but I'm sure he did not mean anything derogative. Please accept our apology if you took that the wrong way.

    Hopefully we can get all your mail...
  8. Sorry but I have run out of suggestions. You can...

    Sorry but I have run out of suggestions. You can try contacting Apple but they will want to charge you for the tech support call. Instead, if there is an Apple store nearby take the machine on in...
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    As far as I'm aware, Apple will update both at...

    As far as I'm aware, Apple will update both at the same time. And so far, that's exactly what they have done. Basically, both operating systems are the same with some minor compensations for the...
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    Rod: The iOS 13.1.3 update incorporates both the...

    Rod: The iOS 13.1.3 update incorporates both the iOS and iPadOS updates. I thought that was understood as we already posted about the iOS 13.1.3 update. From now on, we will just post the notice...
  11. There is a supplemental update to Catalina which...

    There is a supplemental update to Catalina which you should download and install. Apple recommends this supplemental update for everyone. One of the bugs in the original Catalina is with the Mail...
  12. Hi Ron: Hope you've been well. We haven't...

    Hi Ron:

    Hope you've been well. We haven't heard from you for some time.

    As for your wife's iPad, how is the condition of the battery? Also, when your wife is signing with her friend, I think...
  13. Any version of macOS that gets out of date may be...

    Any version of macOS that gets out of date may be vulnerable to malware. Generally macOS has been safe from viruses that plague Windows but there are various forms of malware that can cause problems...
  14. It seems the problem goes away in Safe Mode. ...

    It seems the problem goes away in Safe Mode. That can only mean there is something you have loaded that's interfering; perhaps a non compatible kext or program. Another thing you can try: Create a...
  15. iOS 13.1.3 now available for download

    Please make sure you backup to iTunes, iCloud, iMazing, whichever you use.

    This update contains bug fixes.
  16. Supplemental Update to macOS 10.15 Catalina now available for download

    Apple recommends this download for everyone running Catalina. It contains bug fixes and fixes for other problems that have been documented.

    Please make sure you have a verified backup. The...
  17. Generally, Apple supports a version of macOS for...

    Generally, Apple supports a version of macOS for approximately three years. However, Apple has been known to provide support for longer periods of time. Apple does not usually announce support-non...
  18. Relocated Items Folder on the desktop after installing Catalina

    There have been numerous questions regarding this folder and what if anything can be done with it. The following article explains what the Relocated Items Folder is and how to remove it:
    ...
  19. Okay, good deal. Remember though if you have...

    Okay, good deal. Remember though if you have apps that require activation with a serial number, you will have to re-activate them because the hardware will be different and you're installing to a...
  20. HDD = Hard disk drive. Take note that the Disk...

    HDD = Hard disk drive. Take note that the Disk Utility repair or diagnostics are not complete and do not look at the SMART parameters of the drive.

    We recommend using the DriveDX application.
  21. Mac Mini (Late 2018) users should refrain from upgrading to macOS Catalina 10.15.

    The following Apple Technical Service Bulletin has been released by Apple:

    Apple Technical Service Bulletin

    This document provides additional instructions for operating the Mac Mini (Late 2018)...
  22. Hi Len: Let's try something: Boot to Safe...

    Hi Len:

    Let's try something: Boot to Safe Mode (hold down shift key as soon as you hear the boot chime) and use TextEdit to type out several words as a test. Does the problem still occur in Safe...
  23. Okay. You installed Mojave fresh. I guess you...

    Okay. You installed Mojave fresh. I guess you didn't make a backup before you installed Catalina? That is strange that Spotlight can not find your Apps. Assuming your Application folder is...
  24. Let's go back a bit first. Why did you do a...

    Let's go back a bit first. Why did you do a reinstall of Mojave? Were you having some problems with the previous installation of Mojave?
  25. If it's not the retina model then you can change...

    If it's not the retina model then you can change the hard drive out for an SSD just as Harry suggested. Add some more memory and at the same time, replace the SATA cable. Go to iFixit: The Free...
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