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  1. Hi Guys & Girls, I'm wondering if anyone can...

    Hi Guys & Girls,

    I'm wondering if anyone can help me with a very strange internet speed issue I'm having. If anyone ever went through all the previous posts / or followed it as things developed...
  2. Just incase anyone was interested the Windows...

    Just incase anyone was interested the Windows Laptop I had problems with runs Windows 10 and Paid AVG Virus Protection and the link here to when suddenly all my protection was switched off. The...
  3. Hi Patrick, Thanks for your reply with ideas....

    Hi Patrick,

    Thanks for your reply with ideas. I have certainly thought about changing the router and maybe I will have a look around for a different router.

    Unfortunately changing to a used Mac...
  4. A quick update - Just had some very strange...

    A quick update -

    Just had some very strange things going on today with my iPhone 6 and 7 and iPad Air 2

    https://youtu.be/caN5mo3HhEE
    Starting with my iPad Air 2 I had no red bar at the top to...
  5. Hi Everyone, Just an update as to what is...

    Hi Everyone,

    Just an update as to what is going on.

    The last Senior Adviser I spoke to call Luis sent me a link 2 weeks ago to upload the screen recordings to him and promised to get back to...
  6. Hi, As promised a few more screen recordings....

    Hi,

    As promised a few more screen recordings. Nothing major today however still things are happening that shouldn't

    https://youtu.be/9wr19g83M9U

    In this first recording you will see I try to...
  7. Hi Jake & Patrick, Thanks for your replies and...

    Hi Jake & Patrick,

    Thanks for your replies and time.

    Patrick, thanks for the info.

    Jake, my set up is fairly simple. I live alone and have BT Fibre Optic Connection on a Homehub 6. When my...
  8. Also meant to say when things were going wrong I...

    Also meant to say when things were going wrong I tried to run a system diagnostics and it failed with a warning message "Could Not Run System Diagnostics" The operation Couldn't be completed. (POSIX...
  9. Hi Patrick, I hope so to and will keep this...

    Hi Patrick,

    I hope so to and will keep this thread updated with an honest and accurate report as to what is going on because this is looking more and more like someone is hacking my system as...
  10. Hi Patrick, Thanks for your reply. I know it...

    Hi Patrick,

    Thanks for your reply. I know it would be very time consuming to go through all of it but long story short on my MacAir it was feeling at times I wasn’t in control and someone else was...
  11. Hi Guys, Especially Administers and Moderators ...

    Hi Guys, Especially Administers and Moderators

    After posting the problems I’m now having with my MacPro I’ve haven’t heard anything from anyone and I was really hoping for some help.

    Is it...
  12. Hi Guys, Sorry for the delay in getting this...

    Hi Guys,

    Sorry for the delay in getting this update done. As I was trying to trim screen recordings to show the problems I was getting fresh problems.

    Now please bear in mind that I had all...
  13. Hi Nick / Rod, Thanks both of you for taking...

    Hi Nick / Rod,

    Thanks both of you for taking an interest in this. If you can bear with me please until I get home on the weekend and I will endeavour to get the screen recordings safely uploaded...
  14. Hi Guys, Just wanted to give you an update as...

    Hi Guys,

    Just wanted to give you an update as promised......

    I collected my new MacBook Pro two months ago however I didn't get to use it until 2 days ago due to going away working offshore. I...
  15. Hi Guys, For those that have been following...

    Hi Guys,

    For those that have been following this thread I'm finally pleased to say my MacAir was replaced yesterday in a Store. Well they actually gave me a credit to the value of the MacAir off...
  16. Thanks for the vpn advice. I was thinking about...

    Thanks for the vpn advice. I was thinking about this before however having provided evidence to Apple of strange activity I was kinda hoping they may of been more keen to look in to what is...
  17. Hi Jake, I cc'd Tim in before and got nowhere...

    Hi Jake,

    I cc'd Tim in before and got nowhere hence now I'm bored of knocking my head against the wall so to speak.

    Having it in writing from before agreeing to replace it should be enough to...
  18. Hiya, yep I've asked to speak to someone...

    Hiya,

    yep I've asked to speak to someone higher but the senior advisers I have been speaking to have told be that's as high as I can go.

    Next week I'm going to try 1 last try in person at a...
  19. Hi Guys, A further update is Apple are now...

    Hi Guys,

    A further update is Apple are now refusing to replace my MacAir even though previously they agreed in writing during online chat. They are saying I was connected to someone in America and...
  20. Hi Guys, Well I have been back in the UK for...

    Hi Guys,

    Well I have been back in the UK for just over 1 week and even though a previous Senior Adviser agreed to replace my MacAir I am not getting anywhere on the phone with them. I even booked...
  21. Hi Guys, Just a quick update. I chased up...

    Hi Guys,

    Just a quick update. I chased up Apple the other day after again sending my Logs and Screen recordings to them (about 10 days ago). I was immediately put through to a Senior adviser...
  22. Hi Docx, It's certainly been frustrating to...

    Hi Docx,

    It's certainly been frustrating to say the least especially when I have spent hours and hours sending recordings of what is happening! The links I posted here previously were just about a...
  23. Hi Guys, Thanks again to all who have taken...

    Hi Guys,

    Thanks again to all who have taken time to help me. Even if some have viewed my problems but then haven't commented because you're not sure what is happening then I do appreciate your...
  24. Hi Dennis, Thanks again for your reply. I must...

    Hi Dennis,

    Thanks again for your reply. I must say I'm very surprised how reluctant they are to help me or replace it given that I'm doing all I can to show them the problems I'm having.

    I do...
  25. Hi Dennis, Many thanks for your help and...

    Hi Dennis,

    Many thanks for your help and advice regarding the padlock which is more than any Apple advisor has helped with.

    I have done as you suggest and indeed it was ticked. I unticked the...
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