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  1. #1
    Magic Mouse wont work

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    Magic Mouse wont work
    I have an issue where a magic mouse wont work on one particular machine. I can install it on other OSX machines and it works without issue. Is there a log file I can view to help determine the problem? Any other suggestions would be welcome as well.

  2. #2
    Magic Mouse wont work
    harryb2448's Avatar
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    Nov 28, 2007
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    Nambucca Heads Australia
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    Your Mac's Specs
    iMac, i7 4GHz, 32GB memory, 1TB blade drive, OS X.15.5.
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    Wireless Mouse?

    Go into Apple System Profiler and see what it says concerning Bluetooth.

    Wired Mouse?

    Check out the USB connector on that machine.

    Helps if you provide this information.
    Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3
    Magic Mouse wont work
    vansmith's Avatar
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    Oct 19, 2008
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    Toronto
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    Your Mac's Specs
    Early 2015 13" rMBP
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    Make sure that Mac meets the OS system requirements:
    Mac OS X v10.5.8 or later with Wireless Mouse Software Update 1.0* or Mac OS X v10.6.1 or later with Wireless Mouse Software Update 1.0
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  4. #4
    Magic Mouse wont work

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    The mouse is wireless.

  5. #5
    Magic Mouse wont work
    dtravis7's Avatar
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    Jan 04, 2005
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    Modesto, Ca.
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    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
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    39
    Be sure BlueTooth is Enabled and Discoverable on the machine. What are the specs of the Mac where it's not working and what version of OSX is on that machine?

  6. #6
    Magic Mouse wont work

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    The osx version is 10.6.7 - snow leopard. The machine recognizes the device when it is plugged in, however the Bluetooth says searching. Also I checked the installed updates under system preferences and I didn't see the wireless mouse update 1.0 for Snow leopard listed.

  7. #7
    Magic Mouse wont work

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    I am beginning to think that this is a problem with 10.6.7. I have found several forums discussing this.

  8. #8
    Magic Mouse wont work
    dtravis7's Avatar
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    Modesto, Ca.
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    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
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    10.6.7 works fine here on 2 Macs with 2 Magic Mice. So don't think so.

  9. #9
    Magic Mouse wont work

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    We have other OSX macs here that the mouse works on. I haven't been able to confirm what version they are, but I would be willing to bet they are 10.6.7. I figured I would just put a thought out there.

  10. #10
    Magic Mouse wont work

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    I should also mention that the machine in question does not have Bluetooth built in. The mouse uses a usb Bluetooth adapter. Sorry about not posting all the details. I am still gathering them.

  11. #11
    Magic Mouse wont work

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    Bluetooth is set to discoverable and powered on.

  12. #12
    Magic Mouse wont work
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
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    Modesto, Ca.
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    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
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    39
    What brand and model is the BT adapter?

  13. #13
    Magic Mouse wont work

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    The adapter is a iogear model#gbu221

  14. #14
    Magic Mouse wont work
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
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    Your Mac's Specs
    iMac, i7 4GHz, 32GB memory, 1TB blade drive, OS X.15.5.
    Rep Power
    32
    That may be the problem as D-Link DBT-120 are recommended.


    http://www.dlink.com/products/?pid=34
    Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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