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  1. #1
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    So I have been experimenting to try and find why my converted Elgato videos look like garbage on my iMac. 2018 27" 3.8 GHZ.
    So I went ahead and converted the same footage on my PC and it looks totally different and better. No grain or blurriness. So why do converted videos on my iMac look like crap compared to my 4 year old PC laptop?

    All Elgato settings being equal on both. When I play the PC mp4 on the Mac it looks great too. But when converted on the Mac, garbage. I really don't want to use my laptop to convert these.

    Thanks.

  2. #2
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    13,977
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.14.4 beta
    What is the screen resoluton of the PC's display? If it is set lower than the resolution of your iMac it's closer to the resolution of the original video footage. That would make the video look better.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  3. #3
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,175
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Is your iMac 4K or 5K?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  4. #4
    5K. But when the coverted PC file plays on the Mac it looks fine. Its only when I convert it on the Mac. So what can I do to rectify this.

    - - - Updated - - -

    So do I need to lower my Mac resolution when converting the files?

  5. #5
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    13,977
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.14.4 beta
    What does a file converted on the Mac look like when it is played on the PC? This of course assumes that the conversion sttings are the same on both machines.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  6. #6
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,175
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    What are the settings for the movie? Width Height?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  7. #7
    the Mac converted file plays on the PC the same way: Crappy. So It is definitely files converted via Mac that are crappy. Used 4:3 and 16:9 same results. No matter which settings I use on Elgato all the results are the same. Mac version are blurry and PC versions are clear.

  8. #8
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    29,980
    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
    You are using Elgato software on both the Mac and the PC to do the converting?

  9. #9
    Yes Elgato on both

  10. #10
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    Rod Sprague's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    4,778
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
    I'm a bit confused over what Elgato actually does in your case. Can you describe your process? I get that you use their software to convert your source to mp4 then you playback the source on what? What format is it in to begin with? The reason I ask is because Elgato may not be very Mac friendly. You may have more success with VLC or an app I use called Smart Converter. Innocuous name I know but I have been doing MKV and AVI batch conversions with the Pro 2 version and its flawless.


    Sent from my iPhone
    I used to be conceited but now I'm perfect.

  11. #11
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    29,980
    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
    Quote Originally Posted by Rod Sprague View Post
    I'm a bit confused over what Elgato actually does in your case. Can you describe your process? I get that you use their software to convert your source to mp4 then you playback the source on what? What format is it in to begin with? The reason I ask is because Elgato may not be very Mac friendly. You may have more success with VLC or an app I use called Smart Converter. Innocuous name I know but I have been doing MKV and AVI batch conversions with the Pro 2 version and its flawless.


    Sent from my iPhone
    Rod, Elgato makes video capture cards. Way back they made the software the the Plextor ConvertX which I own. I bought it to digitize VHS tapes to movie files on the computer. The software I use that came with it is made by Elgato. You have to use that software to convert the files to a format anything can read. Here is a URL to their Mac capture device. They also make PC Capture cards also.

    Video Capture | elgato.com

    I seem to remember some issues converting but it's been so long since I have needed to convert a VHS tape to say MP4 or AVI I forget.

    I will see if I can fire up my capture device and try to duplicate the OP's issue.

  12. #12
    Thx Dennis. That is correct Rod. Anyway Elgato's customer service has been outstanding. But, they have not solved my issue so Unfortunately it looks as if I will have to use my PC to convert everything which I am not happy about. I have a brand new $3000 top of the line iMac and I have to use a 5 yr old laptop. Seriously?

  13. #13
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    29,980
    Your Mac's Specs
    iMac late 2012 21.5 i5 10:14. iMac 2010 27"QuadI7 OS10.13, MBPLate2011, iPad Pro10.5", iPhone7
    Paul, what format is the Elgato software converting to? MP4? AVI? Can you change it?

  14. #14
    Elgato Movies Look great on PC but Terrible on my iMac? Why?
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,175
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    The reason, could be where the data is originating from. How old is the device you are converting them from? The winOS PC, has older tech, that works better with the Elgato.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  15. #15
    It converts them to h.256 mpeg4 which is supposedly the highest quality. Im beginning to wonder if it is my source. Its a Sony Digital Hi8 Handi Cam via Svideo. Interestingly when I covert with my old SVHS I don't get this all, actually looks better on Mac. But with the Sony cam its the opposite.

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