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  1. #1
    I have a Virus and I can't get rid of it! Please help!
    So I'm using a Mac Mini (2011), and I recently encountered an issue. I use Google Chrome, but when I search using the URL bar, it takes me to Yahoo. I'm aware I have some kind of browser redirect virus of SOME kind... In my default browsers, it says I have Bing, DuckDuckGo, Yahoo, and Google. All but the latter are not browsers I use. And when I delete them from Chrome's defaults, they pop back up when I close and reopen Chrome.

    I've tried literally everything, and spent hours last night and this morning doing everything possible to remove them. They're not in my extensions, and I even removed them from Safari (which it was infecting, too). Safari no longer has them it seems, since it no longer redirects me, but Chrome is like... Permanently stuck this way?? I've even completely wiped Chrome from my computer and re-downloaded it, but the problem persists. I know I have something on my computer, because I ran virus scans with both Combo Cleaner and TotalAV and it found 9 (I was able to manually locate and delete most of them. But the Browser Hijacker I can't, as well two others). I'm very tight on money right now, and the both anti-viruses only allow the ability to clear viruses if I buy the premium- which is unfortunate for anyone currently unemployed...

    It seems like no matter WHAT I do, I can't fix the issue, and I'm very worried. Someone please help.

  2. #2
    I have a Virus and I can't get rid of it! Please help!
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    15,038
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.15.5 beta
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    It sounds like you have indeed gotten some kind of browser redirect malware.

    When you suggest that you have tried everything please be a bit more specific about what you have tried. I'm not trying to be obnoxious about this but there is little point suggesting things you've already done other than to rule out the possibility of skipping a step.

    At this point I wouldn't suggest buying any of the anti virus programs. Most of them don't deal with browser redirects well. Especially on the Mac.

    ×
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  3. #3
    I have a Virus and I can't get rid of it! Please help!
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    41,851
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Rep Power
    44
    Quote Originally Posted by FayeleneFyre View Post
    I use Google Chrome, but when I search using the URL bar, it takes me to Yahoo. I'm aware I have some kind of browser redirect virus of SOME kind... In my default browsers, it says I have Bing, DuckDuckGo, Yahoo, and Google. All but the latter are not browsers I use. And when I delete them from Chrome's defaults, they pop back up when I close and reopen Chrome.
    This is called a "search engine redirect hijacker". Here's a Youtube video that describes how to remove it. Don't pay any attention to the sales pitch for the app called "Combo Cleaner". Continue with the video until it gets to the part about removing things manually for Chrome.

    YouTube

    Please let us know if it works...as this may help others with the same issue.

    Thanks,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4
    Quote Originally Posted by pigoo3 View Post
    This is called a "search engine redirect hijacker". Here's a Youtube video that describes how to remove it. Don't pay any attention to the sales pitch for the app called "Combo Cleaner". Continue with the video until it gets to the part about removing things manually for Chrome.

    YouTube

    Please let us know if it works...as this may help others with the same issue.

    Thanks,

    - Nick
    Thank you! I actually tried going into "More Tools" and "Extensions", and there's nothing new there. And right now Google is set as my default. But even with that, if I use the URL search at the top of the browser, it still redirects to Yahoo for some reason. And as soon as I close out Chrome, the problems repeats. Bing, DuckDuckGo, and Yahoo will be listed under my defaults again. So I've tried everything in this video already. I appreciate the help though!

  5. #5
    Quote Originally Posted by FayeleneFyre View Post
    Thank you! I actually tried going into "More Tools" and "Extensions", and there's nothing new there. And right now Google is set as my default. But even with that, if I use the URL search at the top of the browser, it still redirects to Yahoo for some reason. And as soon as I close out Chrome, the problems repeats. Bing, DuckDuckGo, and Yahoo will be listed under my defaults again. So I've tried everything in this video already. I appreciate the help though!
    AH! I found the issue! Thanks to this guide, I was able to ultimately solve the problem!
    Remove Adware, Pop-ups & Malware from Mac (Virus Removal Guide)
    Thank goodness. Thank you for your assistance, hopefully this link here will help anyone else who has trouble with what I did.

  6. #6
    I have a Virus and I can't get rid of it! Please help!
    pm-r's Avatar
    Member Since
    Oct 16, 2010
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    Brentwood Bay, BC, Canada
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    Thank you for your assistance, hopefully this link here will help anyone else who has trouble with what I did.

    I would suggest you download and run Malwarebytes Anti-Malware:
    Malwarebytes Premium | Malware Protection

    No need to purchase it, it will still work in its free mode.

    PS: Welcome to mac-forums.com




    - Patrick
    ======

  7. #7
    I have a Virus and I can't get rid of it! Please help!
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    7,863
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone 11 Pro, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    29
    You can also give DetectX Swift a try. I find it better than Malwarebytes these days.
    Jake

  8. #8
    I have a Virus and I can't get rid of it! Please help!
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    6,484
    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
    Rep Power
    22
    Quote Originally Posted by MacInWin View Post
    You can also give DetectX Swift a try. I find it better than Malwarebytes these days.
    +1. I agree.

    Ian
    Ian

  9. #9
    I have a Virus and I can't get rid of it! Please help!
    Randy B. Singer's Avatar
    Member Since
    Feb 01, 2011
    Location
    Sacramento, California
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    1,930
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    Quote Originally Posted by FayeleneFyre View Post
    AH! I found the issue! Thanks to this guide, I was able to ultimately solve the problem!
    Remove Adware, Pop-ups & Malware from Mac (Virus Removal Guide)
    Which of the things on that page was it?
    Randy B. Singer
    Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
    Mac OS X Routine Maintenance • http://www.macattorney.com/ts.html

  10. #10
    Quote Originally Posted by FayeleneFyre View Post
    AH! I found the issue! Thanks to this guide, I was able to ultimately solve the problem!
    Remove Adware, Pop-ups & Malware from Mac (Virus Removal Guide)
    Thank goodness. Thank you for your assistance, hopefully this link here will help anyone else who has trouble with what I did.
    Thanks for posting back with this. Most handy.

  11. #11
    I have a Virus and I can't get rid of it! Please help!
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
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    Quote Originally Posted by Randy B. Singer View Post
    Which of the things on that page was it?

    I guess we will never know what the actual cause was, but it helps to know that the guide process and/or Malwarebytes (Free) were able to fix the problem.




    - Patrick
    ======

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