Results 1 to 12 of 12
  1. #1
    Question Printing error in all apps Word , Preview etc etc
    I am running Catalina 10.15.3 and now when I want to print two-sided in whatever application , Word, Preview etc I get a dialogue box on the screen which says:-

    "Changing the setting of Two-Sided to Longedge binding would cause a conflict that cannot be resolved. No change will be made"

    Can anyone solve this problem for me. Tks

  2. #2
    Printing error in all apps Word , Preview etc etc
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    13,083
    Rep Power
    20
    Can anyone solve this problem for me. Tks

    I guess you forgot to include what printer you are using and a few other details about it... USB, Wireless connection etc... ???.

    I would think that might have something to do with the problem and just might be involved.



    - Patrick
    ======

  3. #3
    Quite right Patrick I forgot to mention that I am using an HP Envy 5644 with a Wireless connection. HP have a habit of not telling you when new firmware is required but I downloaded what I could find.

  4. #4
    Printing error in all apps Word , Preview etc etc
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,221
    Your Mac's Specs
    2020 13" MBPro, 2010 MacPro, 11”‘ iPad Pro, iPhone Xs Max
    Rep Power
    13
    It sounds like there is a setting in the HP printing app set to flip the paper left to right like turning the page of a book (Longedge binding). - which it can not do. It can only flip the page on the short edge. Now where that setting is can be like finding a needle in a hay stack.

    Or the drivers are wrong for the HP printer and Catalina which is resulting in the wrong command being sent. Printer errors can be maddening to track down.

    Not sure if you have tried HP yet but this is a link to the page for your printer:

    HP ENVY 5644 e-All-in-One Printer Software and Driver Downloads | HP(R) Customer Support

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  5. #5
    Many thanks Lisa ; I have not had any problem with Catalina and the printer, I suspect it may be due to an Microsoft auto update to Word that changed the default settings, I will keep at . I have tried HP but their virtual chat person is worse than useless she/he does not understand the simplest question.

  6. #6
    Printing error in all apps Word , Preview etc etc
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,221
    Your Mac's Specs
    2020 13" MBPro, 2010 MacPro, 11”‘ iPad Pro, iPhone Xs Max
    Rep Power
    13
    I have never had any success with virtual chat either. The idea it could be a Microsoft issue would not surprise me. Open a Word document and then select File -> print. Make sure under presets it says copies and pages not Microsoft Word. Now check layout. That is where you will see two-sided printing. On mine (I have an HP LaserJet 400 color) - it says Long-Edge Binding. I can print two sided with no issues with this setting. I suggest you play with that setting and try short-edge and maybe flip horizontally just to see what happens.

    Good Luck!

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  7. #7
    Printing error in all apps Word , Preview etc etc
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    13,083
    Rep Power
    20
    I am using an HP Envy 5644 with a Wireless connection. HP have a habit of not telling you when new firmware is required but I downloaded what I could find.

    Do you have another application you could try such as Apple's Pages.app for example???

    It may be able to do the printing as you wish.




    - Patrick
    ======

  8. #8
    Printing error in all apps Word , Preview etc etc
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    60,215
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    56
    I have not had any problem with Catalina and the printer, I suspect it may be due to an Microsoft auto update to Word that changed the default settings, I will keep at
    Generally, Microsoft changes do not mess with printer settings. The latest MS changes (Word 16.35) are cosmetic. Printer settings are controlled by the drivers provided by printer manufacturers. So if your Envy is not behaving itself, you'll need to deal with HP. And that can be frustrating.

    I have both an HP and Epson that were not affected by the latest Microsoft update to Word.

  9. #9
    Printing error in all apps Word , Preview etc etc
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    13,083
    Rep Power
    20
    I wonder if this solution might help fix your problem:
    Solved: Long edge printing not working - Adobe Support Community - 9549185




    - Patrick
    ======

  10. #10
    Smile Solved printer problem
    Quote Originally Posted by pm-r View Post
    I wonder if this solution might help fix your problem:
    Solved: Long edge printing not working - Adobe Support Community - 9549185




    - Patrick
    ======
    Manny thanks to all Forum users for their input, I finally solved it by rebooting, and resetting the printer to default settings , which I had tried before , however this time it worked.

  11. #11
    Printing error in all apps Word , Preview etc etc
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,221
    Your Mac's Specs
    2020 13" MBPro, 2010 MacPro, 11”‘ iPad Pro, iPhone Xs Max
    Rep Power
    13
    Great! Resetting and rebooting can work wonders. Even if it takes multiple times!

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  12. #12
    Printing error in all apps Word , Preview etc etc
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    13,083
    Rep Power
    20
    I finally solved it by rebooting, and resetting the printer to default settings , which I had tried before , however this time it worked.

    Glad to hear the Printer reset and reboot fixed the problem.

    BTW: Welcome to mac-forums.com.




    - Patrick
    ======

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Goofy COlors Printing In Preview App
    By PGB1 in forum macOS - Apps and Games
    Replies: 0
    Last Post: 03-27-2013, 06:16 PM
  2. Printing Multiple Slides/Page in Preview?
    By under_par_00 in forum Switcher Hangout
    Replies: 4
    Last Post: 03-08-2013, 02:29 PM
  3. Preview Selected printing
    By MichaelKane01 in forum macOS - Operating System
    Replies: 1
    Last Post: 07-23-2011, 03:17 AM
  4. Preview printing: wrong paper size
    By opus_az in forum macOS - Apps and Games
    Replies: 1
    Last Post: 09-26-2008, 02:37 PM
  5. Preview printing help?
    By smitty1288 in forum macOS - Apps and Games
    Replies: 42
    Last Post: 09-23-2007, 07:00 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •