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  1. #1
    Mailboxes and contents disappeared.
    royalpei's Avatar
    Member Since
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    Mailboxes and contents disappeared.
    This morning all of my mailboxes on 'my mac' were there and all of the contents.
    Now they are all gone.
    All I have is

    INBOX
    SENT
    JUNK
    TRASH

    I updated to Catalina, has anyone else experienced this?

    I have messages and important data going back years.

    I tried to use my Time machine,but have no idea where to find these.


    I'm sure before you can help there is much info. missing.

    HELP!!!!!!!!!!!

  2. #2
    Mailboxes and contents disappeared.
    chscag's Avatar
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    There is a supplemental update to Catalina which you should download and install. Apple recommends this supplemental update for everyone. One of the bugs in the original Catalina is with the Mail program.

    To restore Mail from Time Machine: First open your Mail program and keep it open. Run Time Machine and it will take you right to your Mail. Then restore all your Mail Boxes and data.

  3. #3
    Mailboxes and contents disappeared.
    royalpei's Avatar
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    Quote Originally Posted by chscag View Post
    There is a supplemental update to Catalina which you should download and install. Apple recommends this supplemental update for everyone. One of the bugs in the original Catalina is with the Mail program.

    To restore Mail from Time Machine: First open your Mail program and keep it open. Run Time Machine and it will take you right to your Mail. Then restore all your Mail Boxes and data.


    It sounds so easy by will not do it. Any other answer for me? I did install the latest update, but still only the r main boes, None of those I DARE LOOE

  4. #4
    Mailboxes and contents disappeared.
    RavingMac's Avatar
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    Can you access your mail from any of your other devices?

    If so, I recommend opening another email account (gmail for example) and moving your mail to it. That way it will be safe until you get things sorted. I also wouldn’t link that account to mail on your Catalina OS Mac until Apple fixes the problem
    Last edited by RavingMac; 10-16-2019 at 11:26 AM.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  5. #5
    Mailboxes and contents disappeared.
    ferrarr's Avatar
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    I only access the mail on the server, so it gets copied to my Mac. My Mac acts as the backup, and the originals stay where they are.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #6
    Mailboxes and contents disappeared.
    MacInWin's Avatar
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    It sounds so easy by will not do it.
    What does that mean? Chscag suggested that you open Mail, then with Mail open, enter Time Machine. The resulting TM screen should open into what looks like Mail. There should be a prompt to tell you how to restore mailboxes from any date in the past (where a TM backup was made). So when you do that, what happens? "Will not do it" is not much help.
    Jake

  7. #7
    Mailboxes and contents disappeared.
    royalpei's Avatar
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    Quote Originally Posted by MacInWin View Post
    What does that mean? Chscag suggested that you open Mail, then with Mail open, enter Time Machine. The resulting TM screen should open into what looks like Mail. There should be a prompt to tell you how to restore mailboxes from any date in the past (where a TM backup was made). So when you do that, what happens? "Will not do it" is not much help.
    I just cannot find anything inside MAIL on TM.

    I WISH!!!!!!!!!!!!! Thats what I was hoping for.ALL OF MY MAIL FOLDERS on MAC are GONE,except the 4 default.
    I have never had an issue in the many many years I have been doing it.All my client info is in one folder.Every app. I have ever purchased with all the ways to get my numbers to access if lost.

    I could go on and on.
    I am devasted.

    I cannot put them in GMAIL as I dont have them. My messages now all come in to my inbox, but I need those saved in folders.

    - - - Updated - - -

    DONE.

    - - - Updated - - -

    ALL FOLDERS and contents are in neither place.

  8. #8
    Mailboxes and contents disappeared.
    royalpei's Avatar
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    I did clean yesterday with CLEAN MY MAC, but I dont remember doing anything different than any other month after 3 years.

  9. #9
    Mailboxes and contents disappeared.
    MacInWin's Avatar
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    I just cannot find anything inside MAIL on TM.
    What does that mean? Again, we cannot see your screens or what you are doing so you have to be specific. We know it's important to you, but we can't help unless and until we get the information.

    So, when you open TM with Mail open, what shows up on your screen? Describe it in detail. What happens when I open Mail, then enter TM is that the screen goes to the TM view, with the stacked history and the timeline down the side. What is in the window is basically Mail, with all my folders and messages. I can scroll back in time and see the messages change. What you would need to do is get to that screen, then scroll back to beyond where the folders disappeared and bring them back. It's important to actually be IN Mail when you enter TM or all you will see is the same Finder view that TM displays.

    - - - Updated - - -

    And get rid of clean my Mac. Worst piece of junk ever written. Buggy, useless, bad. If it worked for that long for you, you dodged some bullets. I just hope yesterday you didn't dodge well enough.
    Jake

  10. #10
    Mailboxes and contents disappeared.
    IWT's Avatar
    Member Since
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    @royalpei

    Just in case you choose to restore from Time Machine.

    Open Mail

    Click on Time Machine icon on top menu bar and choose Enter Time Machine - as below:

    S1.png

    This what you will see - Mail as below:

    IMG_4237.jpg

    Now look to your right and you will see a Time Line. Choose a date when you know things were normal. In this case, I chose 3 October 2019:

    IMG_4238.jpg

    The picture will scroll back in time to your chosen date:

    IMG_4239.jpg

    When everything looks to be there, choose Restore.

    IMG_4240.jpg

    And that's pretty much all there is to it. You will be given the choice to Replace or Keep both. Normally one chooses Replace.

    This advice is not compulsory

    But if you want to, that's how.

    Ian
    Ian

  11. #11
    Mailboxes and contents disappeared.
    MacInWin's Avatar
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    Ian, that was excellent! Just one note to add. See that the prompt says you can select which mailbox to restore. So if your Inbox is ok, but you have lost some other mailboxes you created to hold these critical messages, select those mailboxes and then click restore when you see the critical messages in the display.
    Jake

  12. #12
    Mailboxes and contents disappeared.
    IWT's Avatar
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    Good point, Jake. My error. Should have made that clear. Sorry, Royalpei.

    Ian
    Ian

  13. #13
    On my machine Mail simply quits!
    Also, can anyone tell me where the mailboxes "on my Mac" are stored?

  14. #14
    Mailboxes and contents disappeared.
    MacInWin's Avatar
    Member Since
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    Quote Originally Posted by HondaMan983 View Post
    On my machine Mail simply quits!
    Also, can anyone tell me where the mailboxes "on my Mac" are stored?
    Mail files are stored as system files. Where they are depend on the version of macOS you are running. What is the problem that makes you want to find them?
    Jake

  15. #15
    Mailboxes and contents disappeared.
    royalpei's Avatar
    Member Since
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    Quote Originally Posted by pm-r View Post
    I would strongly suggest that royalpei get some professional Mac help and hopefully get everything recovered, especially with what seems to be a bit of trouble with the English language.


    - Patrick
    ======
    Thanks a lot Patrick, it's not my ENGLISH that is the problem but I'm not good at explaining computers like you guys.Only reason I hate to come on here is the way I am spoken down to. Most everyone is nice, some not so much.Maybe you could either not answer me in the future or try to be polite.
    To the rest of you ,THANK YOU.Sorry I am so dumb in explaining things.

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