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  1. #16
    External DVD drive not recognised
    pm-r's Avatar
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    Region differences don't normally cause the symptoms he's experiencing but I thought I'd mention it as a possibility.

    Could the media be causing the problem if it was not meant for use in the UK???
    Just a crazy thought, Just in case.

    I don't know what happens if one tries to play such a Disc.


    - Patrick
    ======

  2. #17
    External DVD drive not recognised
    Slydude's Avatar
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    Quote Originally Posted by pm-r View Post
    Could the media be causing the problem if it was not meant for use in the UK???
    Just a crazy thought, Just in case.

    I don't know what happens if one tries to play such a Disc.


    - Patrick
    ======
    That's why I mentioned possibility #4 in my previous post. It has been quite a while since I dealt with that problem so I don't remember all of the symptoms.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  3. #18
    External DVD drive not recognised
    pm-r's Avatar
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    That's why I mentioned possibility #4 in my previous post.

    Sorry Sly, it didn't really connect with my brain that you were referring to Country permissions or whatever the heck they called it.


    - Patrick
    ======

  4. #19
    External DVD drive not recognised
    IWT's Avatar
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    @cslogg,

    I'm going out on a limb here, but only because a year ago or longer, in respect of Apple's Super Drive, I made a suggestion which seemed mad, but solved the problem.

    So, at the risk of appearing stupid, may I ask you if you have the CD/DVD player the right way up? Because if it was upside down, the Disc would be accepted as you said, appear to spin round, then nothing.

    I know it sounds insulting, but just check, will you, please?

    Ian
    Ian

  5. #20
    External DVD drive not recognised
    pm-r's Avatar
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    I know it sounds insulting, but just check, will you, please?

    Not really insulting, especially considering the number of times the tech has asked the customer:
    • Is it plugged in???
    • is it turned on???
    Then being met with an unearthly silence or screams of Glee...

    It's happened to the best of us I'm sure...


    - Patrick
    ======

  6. #21
    External DVD drive not recognised
    IWT's Avatar
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    Thanks, Patrick

    Ian
    Ian

  7. #22
    External DVD drive not recognised
    krs's Avatar
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    I decided to take a look at this thread since it's up to over 20 posts for a question I thought would be answered in a half dozen posts.

    Reading all the comments and suggestions, my opinion is that the drive is defective.
    I have a similar tray-loading Asus drive I bought years ago - it works by just plugging it into a USB port and inserting a disk.
    All possible scenarios why the disk may not show up on the Mac have been covered as far as I see - drive being upside down is not really possible because it's a tray-loading, not slot-loading drive.
    The OP tried different CD's and DVD's - the make is "unbranded" - pretty much just leaves that the drive is defective in my opinion.

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